Kaspersky
Question

my computer infected by new virus

  • 7 April 2019
  • 5 replies
  • 772 views

  • Once posted
  • 0 replies
I got the latest version of Kapersky Internet Security and Windows Defender, but infected new virus, so what should I do right now?


5 replies

Userlevel 7
Badge +9
Hello,@icq ,
What kind of virus are you writing?
Try a full computer scan with Kaspersky Internet Security https://support.kaspersky.com/14305#block1
Userlevel 7
Badge +4
Also, in addition to the post located directly above this post,

Settings > More Tools > Reports > Detailed Reports (upper-right) > Detected Objects (from the drop-down box in the upper-left).

Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects.
Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects.
Userlevel 7
Badge +2
Hi, as well as all above posts.
If all of the above fails please do this.
You will need to create the GSI Log here.
https://forum.kaspersky.com/index.php?/topic/915-how-to-help-us-help-you-with-a-log-of-your-system/
Then drop the zip in here.
https://www.getsysteminfo.com/
Copy and paste the easy to read link and put it in your report.
You can post it back here to please.
Userlevel 2
Badge +1
用卡巴斯基应急磁盘为系统杀毒,看到你是中文版,就不开语音交流了
Userlevel 7
Badge +5

Hello @icq 

这个问题是您的 raid 磁盘阵列管理软件检测到您那块阵列当中的磁盘已经发生了故障,需要更换了,而不是什么病毒问题。请您及时更换那块损坏的硬盘后对阵列进行同步修复,然后继续正常使用。

Reply