Microsoft fax and Scan Blocked

  • 4 November 2020
  • 1 reply

I have a canon IR ADV 400 printer/scanner and have installed the full software set including the Canon Network Scanner tool.  I cannot get the scanner to work with Microsoft Fax and Scan with Kaspersky running or when i reboot it breaks the connection.  I looked through all the settings and changed the network to trusted.   Looking for some assistance in getting this resolved. 


Product is Kaspersky Internet Security on Windows 10 Pro.


Thank you

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1 reply

Userlevel 7
Badge +8

Hello @egrotjahn, Welcome.

Is your Canon software included in the trusted programs group?