Kaspersky
Question

Microsoft fax and Scan Blocked

  • 4 November 2020
  • 1 reply
  • 72 views

I have a canon IR ADV 400 printer/scanner and have installed the full software set including the Canon Network Scanner tool.  I cannot get the scanner to work with Microsoft Fax and Scan with Kaspersky running or when i reboot it breaks the connection.  I looked through all the settings and changed the network to trusted.   Looking for some assistance in getting this resolved. 

 

Product is Kaspersky Internet Security on Windows 10 Pro.

 

Thank you


This topic has been closed for comments

1 reply

Userlevel 7
Badge +8

Hello @egrotjahn, Welcome.

Is your Canon software included in the trusted programs group?

https://support.kaspersky.com/15056#block1