Kaspersky
Question

MAST backup Online (mbo) false positive

  • 27 September 2021
  • 1 reply
  • 17 views

Hi,

On a Windows 10 last version 2H2 (10.0.19043.1237) Kaspersky Internet Security (ver 21.3.10.39(f)) the MAST installer gaves an error saying is a trojan, then is bocked by antivirus.

The workaroud is to disable the antivirus and put the exe in the exclusion list.

Scanned the exe file in various antiviruses and there is no infeccion.

This put us in a bad position when we are installing the backup software on our customers networks.

This failure was reported a few years ago, and it seems that it has camed back.

Please  look after this matter ASAP.

 

Many thanks


1 reply

Userlevel 6
Badge +1

Hello @ioankiss,

You can send the file to reanalize via https://opentip.kaspersky.com/

or you can send a request to Tech support (and provide concrete file with the detection in archive with password virus). Tech support will contact Virlab regarding the issue.

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