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Solved

Mac (v10.13.6), Latest update this morning - failed installation, components not running [Closed]

  • 7 October 2019
  • 2 replies
  • 424 views
K
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  • kenj
  • Junior Helper
  • 6 replies
Version 20.0.0.829
iMac v10.13.6

Kaspersky updated yesterday and seemed to be running fine. This morning, it said not all Kaspersky components were running and suggested I reinstall (or contact support). I updated and the system rebooted. Still problems with "not all components are running". Note, this same "not all components are running" behavior is showing up on my iMac (v10.13.6) and my MBP (v10.12) this morning. I downloaded and re-ran the install on my iMac. The installer script is stuck at 78% installation.

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Best answer by kenj 7 October 2019, 16:06

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Some console log information:

failed to fetch /Library/Application Support/Kaspersky Lab/KAV/Applications/Kaspersky Anti-Virus Update.app/Contents/_CodeSignature/CodeTopDirectory error=-10
K
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Ok, the install finally completed (took roughly 20 minutes total). It does not make sense why it had to re-install the exact same version because the kaspersky self-requested update failed.... maybe the prior update (yesterday) was incomplete. In any case, it's up and running now.
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