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Mac OS Catalina install error [Closed]

  • 8 October 2019
  • 16 replies
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  • Anonymous
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Anyone know how to get around this on Mac OS Catalina? I am getting the same error on two different Macs. On one I completely deleted my application and downloaded directly from Kasperky's site, on the other I still have the old version on there, but it won't start.



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Best answer by Anonymous 9 October 2019, 06:22

Hello,



The current installers on the site have no support of MacOS 10.15

We are investigating the situation.



To get the proper installer (that supports MacOS 10.15):

Please contact Technical support : https://my.kaspersky.com/techsupport#/requests/new



Thank you and sorry for the inconvenience!
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16 replies

Userlevel 2
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Hi @jhusemann


So sorry to hear about the issues that you got while installing kaspersky. As per support, OS Catalina should be supported with kaspersky. And a product support for the new OS was added in the patch A of the 2020 version of KIS for Mac.

For this error message, all you have to do is to click on "OK" and allow kaspersky in the privacy and security in the system preference of Mac.

Many thanks!
Userlevel 7
Badge +9
Hello @jhusemann,
Thank you for posting the issue, we're sorry you've had an unhappy experience.
Other Community members may read your topic, the information is always appreciated and valuable🙏🏽.
Confirming: " New MacOS (Catalina) released 04 Oct 2019. Product support for Mac OS Catalina added in 2020(a) and patch E for 2019(e) "

However, the following reference documents so not reflect OS Catalina, the issue is with Kaspersky documentation team for fixing.
Kaspersky Internet Security for Mac
KIS2020 Hardware and software requirements
Kaspersky Internet Security 20 for Mac release notes

Thank you.
Hello,

The current installers on the site have no support of MacOS 10.15
We are investigating the situation.

To get the proper installer (that supports MacOS 10.15):
Please contact Technical support : https://my.kaspersky.com/techsupport#/requests/new

Thank you and sorry for the inconvenience!
I also have the same issue...so what shall I do? Uninstall and install the latest version again?
Looks like you need to contact tech support, per the post by Anton above.
Userlevel 7
Badge +9
Hello @dennispoon,
Welcome!
Have you contacted Kaspersky Technical Support ?
@Anton Mefodys says (above) the proper installer (that supports MacOS 10.15), is available from the Lab.
Please let us know?
Thank you🙏🏽
Hi.
No issue... I installed KIS 20 on macOS Catalina last Wednesday, right after OS update. And it works quite well
The screenshot you have made is not new to Catalina: double-finger-clic to enable the 3rd option to bypass Apple's check, as usual.
By the way, installation's last step "executing script" takes some time and is a bit capricious. But once the step passes, everythings is fine.
Hi,

I I'm installing KIS 2020 on my MacBook Pro Mid 2012 macOS Catalina and it hangs in 94% I have waited about 60 minutes to install, but it doesn't move from 94%, and when I try to close the installer it says that it could possibly damage my computer....what can I do?

Userlevel 7
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Hello @Neojogo,
Welcome!
  1. Is this the first time Kaspersky software has been installed on the Mac?
  2. Were all necessary system preparations done before installing KIS2020 ?
  3. Checking the (Mac) traffic/network monitor - is there any activity?
  4. Checking (Mac) Activity Monitor, are there any corrupted process(s).
Please let us know?
Thank you🙏🏽
Hi @FLOOD, its the first time install, because I have erased all disc before install Catalina, my internet connection is working fine.
Userlevel 7
Badge +9
Hello @Neojogo,
Thank you for replying.
  1. What was the previous Operating system?
  2. Where was KIS2020 (installer) sourced from?
  3. Were all necessary system preparations done before installing KIS2020 ?
  4. Checking (Mac) traffic/network monitor - is there any activity - for KIS?
  5. Checking (Mac) Activity Monitor, are there any corrupted process(s).
Please let us know?
Thank you🙏🏽
Hello @FLOOD

  1. What was the previous Operating system?
Mojave
  1. Where was KIS2020 (installer) sourced from?
DESCARGAR PARA MAC
  1. Were all necessary system preparations done before installing KIS2020 ?
Yes: Check Internet connection and Clean Install KIS2020
  1. Checking (Mac) traffic/network monitor - is there any activity - for KIS?
At the moment just the installer: Install Kaspersky Internet Security (541)
  1. Checking (Mac) Activity Monitor, are there any corrupted process(s).
It seems like not
Userlevel 7
Badge +9
Hello @Neojogo,
@Anton Mefodys advised,
"The current installers on the site have no support of MacOS 10.15
We are investigating the situation.
  • To get the proper installer (that supports MacOS 10.15): please contact Technical support ".
Thank you
I wrote to Technical support and I'm waiting their answer right now, I hope they send to me the correct installer. For now I will turn off my computer hopping nothing will affected or damaged.


To show it really works.

When the installer hangs at 94%:
  • The first time, I forcibly halted the mac using the power button. This is not really a good idea: after that, KIS complained there are some missing modules. It is still possible to launch it then uninstall it to start over.
  • The second time, it worked for me. However, I was hacking a bit. I am not sure whether it worked by itself of if it were my hacking activity that unfroze the installer. Namely, in a terminal, I lauched the script that was hung, looking for the step at which it actually hung. But in the meanwhile, the installer resumed and completed successfully. For me, it was: "cd /tmp/PKInstallSandbox.2seyCw/Scripts/com.kaspersky.kav.core.CFsDP9 && sudo ./postinstall". And now, everything works well for me.
This is my experience. Hope it helps.


To show it really works.

When the installer hangs at 94%:
  • The first time, I forcibly halted the mac using the power button. This is not really a good idea: after that, KIS complained there are some missing modules. It is still possible to launch it then uninstall it to start over.
  • The second time, it worked for me. However, I was hacking a bit. I am not sure whether it worked by itself of if it were my hacking activity that unfroze the installer. Namely, in a terminal, I lauched the script that was hung, looking for the step at which it actually hung. But in the meanwhile, the installer resumed and completed successfully. For me, it was: "cd /tmp/PKInstallSandbox.2seyCw/Scripts/com.kaspersky.kav.core.CFsDP9 && sudo ./postinstall". And now, everything works well for me.
This is my experience. Hope it helps.


I'm not as experienced as you with the terminal thing, but I really hope to get a functional installer from the technical support.

//Mod edit: Please contact Tech Support, because that is the correct, supported solution at this time. This topic is temporarily and amicably closed, so people can easily discover the correct, supported solution. When new, important solution becomes available, this topic will be re opened. 🙂