pple Music App (incl. Apple iTunes) blocked by Kaspersky Internet Security for Mac, version 21.0.0.464a.b.
- Affected machine is a 2019 15" MacBook Pro, running MacOS 11.0.1 Big Sur.
- I cannot access Apple Music/iTunes App, if Kaspersky Internet Security for Mac is running.
- My Internet connection is fine otherwise, and I can access other sites or Apps without any problem.
- Only by turning off Kaspersky Internet Security for Mac, am I able to connect to the Apple iTunes Store. If I enable Kaspersky Internet Security for Mac, the iTunes App Store is no longer accessible: iTunes generates error code -9810.
iTunes Error Code -9810 when KIS for Mac is running. -
Apple Support recommends uninstalling Kaspersky Internet Security for Mac for Apple Music/iTunes App to function. Quitting Kaspersky Internet Security for Mac confirms this compatibility issue with Apple Music/iTunes App.
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- I note that last year, the Mac App Store was blocked also by Kaspersky Internet Security 19.0.0.294b.c.d, on macs running MacOS 10.13.6 (Catalina)
- Is there a fix, or update, so I can run Kaspersky Internet Security for Mac, AND access the Apple Music/iTunes store?
- Your advice regarding this matter is appreciated in advance.
Best answer by Danila T.
Hello,
macOS 11.2 was released. Please update macOS and check case. Need disable our product before downloading this update. Send result.