Kaspersky
Solved

License seller: Ebay

  • 9 March 2021
  • 4 replies
  • 176 views

I purchased an Internet Security license via Ebay and the activation code was generated via a webpage called 

 

deleted

 

Now I tried to get some product support and the Kaspersky site (for Germany?) only seems to offer support via one of two partners

Digital River & Nexway.

Kaspesky seems to tell me to contact one of those two to get support.

Neither of them sold me the product.

So what do I do?

Who is my contact?

 

 

icon

Best answer by Danila T. 15 March 2021, 15:06

Who is my contact?

 

 

Hello,

 

Consumer Support Contacts

 

If you have questions about the product, select the appropriate item at the bottom of the page.

 

 

View original

This topic has been closed for comments

4 replies

Userlevel 7
Badge +4

Welcome. Please see attached text.

Ok, so Kaspersky offers zero product support for private users themselves.

Kaspersky offers zero option to check if a license dealer is ok.

This forum including its “moderators” are zero helpful to find solutions.

 

 

 

 

 

 

Userlevel 7
Badge +9

Hello @Youyouyou

Welcome back! 

  1. On the contrary, Kaspersky offer full support, to Kaspersky subscribers, who hold a legitimate license, purchased from Kaspersky & or a Kaspersky Business partner. 
  2. Sadly Ebay is neither. 
  3. There are thousands of Ebay merchants, is it your expectation that Kaspersky will review all of them, because they may be selling unauthorised Kaspersky software? 
  4. Have you made contact with the merchant who sold you the software? IF “yes”, what did they advise? 
  5. IF you’ve been the victim of a scam, by an Ebay merchant, have you logged a complaint with Ebay’s conflict resolution center? 
  6. IF you’ve been the victim of a scam, have you logged a complaint with Regulators or Consumer affairs in your location? 

Resources:

Why it’s best to purchase an antivirus directly from the developer

Where to buy an activation code for a Kaspersky product

How to find out the license for a Kaspersky product is illegal

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +5

Who is my contact?

 

 

Hello,

 

Consumer Support Contacts

 

If you have questions about the product, select the appropriate item at the bottom of the page.