KIS2019 blocks youtube (HSTS) when parental control is allowed, despite internet access is unrestricted

  • 31 March 2019
  • 9 replies

When I enable parental control for my daughter, youtube access is blocked by browser with HSTS error, even when I disable any internet/web browsing control for her. https://www.seamonkey-browser.org/ works w/o problems, but not youtube.
The only way to enable youtube is to disable parental control and reboot the computer.

the web anti-virus is disabled, like safe money.

is it possible to enable parental control without web access being crippled?

windows 7, KIS (d)

9 replies

Userlevel 5
Badge +1
Hi, welcome to Kaspersky Community.
On the Parental Control, Internet setting, "control web browsing"
There you will see setting to manage "exclusions", just add YouTube video URL.
Userlevel 7
Badge +5
Hello Fanto666,
As well as the advice from Kardip when you add, also add:

youtube.com and m.youtube.com

Guys, I want to disable web browsing controls, not to enable them and add a bunch of exclusions.
And while I have configured it to be disabled, it is not, and spoils web browsing.
Userlevel 4
Hello, the error appears only with one specific browser?
Can you post a screenshot?
sure, this is the HSTS error on youtube:

and this is the reason, KIS pushes own certificate between browser and web. This is taken from google.com because trying to access youtube I won't get even here (google.com has apparently HSTS turned off):

This happens even when internet access restrictions are disabled:

I understand that in order to restrict or control web access it is important to put kaspersky between web browser and the server, and that kaspersy can only provide its own certificate. But when I remove that restriction, KIS should not do that.
I want to have at least time restrictions working but the web only works when I turn parental control off which is not what I want.
Userlevel 5
Badge +5
Good day, @fanto666
Check the problem in other browsers Google Chrome, Internet Explorer, Mozilla Firefox., or install the certificate in SeaMonkey https://support.kaspersky.com/common/error/other/14396#block5
Seamonkey is not supported by system requirements Kaspersky Internet Security https://support.kaspersky.com/10194
I feel I have to repeat it for the fourth time:
I want to turn web browsing control off, but leave parental control on, e.g. for time restrictions.
This can be disabled globally by disabling "Web antivirus". However accounts with parental control have it enabled even when I explicitly disable web browsing for them.

This has NOTHING to do with browser setup, only with KIS set up.

Also: you should understand that HSTS means "HTTP Strict Transport security" which means that no security certificate (including KIS) will be accepted, except google's.

That would require browser plugin. Fortunately,it existed in previous KIS versions even for seamonkey, because it's mozillabased, so firefox plugin worked. Unfortunately, it does not seem to be available now.
Userlevel 4
Hello @fanto666, sorry for the delay.

Should be solved with the new patch (April 8, 2019 - Patch E).
Please try again if you have the latest patch, verify here: https://support.kaspersky.com/13875#block1
This looks like a good news. However even after complete KIS reinstall, KIS reports and nothing changed.
I have updated just a while ago...

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