Kaspersky
Products
Support go
Community
Personal Account go
Check a file or link
Kaspersky Club go
Kaspersky Education go
Beta Testing
back back
support
Home Support
Business Support
Virus Fighting
back back
kaspersky club
Россия и СНГ
Global
back back
kaspersky education
Бесплатный образовательный портал
Free educational videocourses
back back
Personal Account
My Kaspersky
KSOS Management Console
CompanyAccount
Solved

KIS v21.3.10.391 and Windows 10 - Problem with disabling some Windows notifications of scan completion?

S
Userlevel 1

Windows 10 x64 Version 20H2 Build 19042.867
Kaspersky Internet Security v21.3.10.391

This is only a minor annoyance, but since I moved to the very latest KIS v21.3.10.391 I get Windows 10 notifications - both banner and action center - announcing scan completion for things like quick scan and vulnerability scan which seem (?) to be impossible to turn off without turning off ALL Kaspersky notifications.  This has only started with the latest KIS version as above.  I’ve attached a few screenshots, including one of the “Informational” notification section of KIS settings and I think I have turned off all potential causes of these notifications?  It does seem to be a small bug introduced into the latest version of KIS (or maybe Windows 10!).

Many thanks in advance for any advice that can be given here.

 

icon

Best answer by Wesly.Zhang 18 March 2021, 09:38

Hello,

Yes, confirmed. you are right. You can tell KL this small bug via support platform :thinking:

Regards.

View original
3 Attachments

15 replies

Wesly.Zhang
Rank
Userlevel 7
Badge +4

Hello,

Yes, confirmed. you are right. You can tell KL this small bug via support platform :thinking:

Regards.

Go! The world !!! ? Our CD8/CD4 T & Antibody created by B lymphocytes are on their way to destroy the Coronaviruses.? Forum Moderator China. Did it answer your question? Mark it as solved! If I don't reply your topic or post for a long time, Please send me a PM include your post or topic URL to notice me, Thanks.
S
Userlevel 1

Will do, thanks!

Wesly.Zhang
Rank
Userlevel 7
Badge +4

Will do, thanks!


Hello,

OnDemandScan event seems doesn’t affected by this notification rule. But I also ask KL to confirm this behavior is by design or not.

[INC000012601970]

 

Regards.

Go! The world !!! ? Our CD8/CD4 T & Antibody created by B lymphocytes are on their way to destroy the Coronaviruses.? Forum Moderator China. Did it answer your question? Mark it as solved! If I don't reply your topic or post for a long time, Please send me a PM include your post or topic URL to notice me, Thanks.
S
Userlevel 1

As per the request of tech support, I’ve uploaded the GetSystemInfo 6 report.

Filename GSI6_DESKTOP-5UFP4KM_snask_03_20_2021_13_08_08.zip.

P
Rank
Badge

This bothered me too, but the Windows notification center getting cluttered needlessly for things like context menu scans without detections was not the worst issue. It turns out that the KIS interface’s (avpui.exe) CPU usage increases slightly because of handling those notifications that go through Windows notifications system, and it never goes down to normal levels until reboot. Same happens with other KIS notifications such as advertisement popups.

 

As for OP’s issue, the KIS settings/interface/notification settings simply needs to have those missing options (save in local report, notify on screen) added in “Scan”, in the “informational” section. As simple as that.

S
Userlevel 1

This bothered me too, but the Windows notification center getting cluttered for silly things like context menu scans was not the worst issue. It turns out that the KIS interface’s (avpui.exe) CPU usage increases slightly because of handling those notifications that go through Windows notifications system, and it never goes down to normal levels until reboot. Same happens with other KIS notifications such as advertisement popups.

As for OP’s issue, the KIS settings/interface/notification settings simply needs to have those missing options (save in local report, notify on screen) added in “Scan”, in the “informational” section. As simple as that.

 

I’m not seeing that increase in CPU usage here after running Quick Scan and Vulnerability Scan both with their subsequent banner and action center entries.  My desktop PC has a Ryzen 5 2600 CPU and the current CPU usage for both avp.exe and avpui.exe is 0%.  If you add the “CPU Time” column in Task Manager, total avp.exe usage is 15m49s and avpui.exe is 1m39s whereas System Idle Process is 62hr15m00s approx (keep in mind that each real time second is 12 CPU Time seconds as the CPU is of the 6 cores / 12 threads kind).

S
Userlevel 1

By the way, I see there’s an (a) revision of the latest version of KIS released on 2021/03/22, and it says “In patch A we have fixed several application issues.” but it hasn’t filtered down to my system yet so not sure if that includes a fix for the notification issue.

S
Userlevel 1

https://support.kaspersky.com/15595#21.3.10.391a

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @snask, 

Patch A for MR3 has been released.

New versions & patches are released in staggered distributions, across the globe, that translates to, not every get’s the version/patch on the same day, the distribution can takes days to weeks to complete the full rollout. 

To apply a patch, make sure you shutdown the device using Shutdown, not Restart, at least once a week. 

Re “we (Kaspersky) have fixed several application issues.”

Kaspersky rarely release & or elaborate on that generic statement; which, from a user perspective, makes it particularly hard to know or even be bothered trying to work out if a significant issue has been fixed. 

Rest assured, if, after Patch A does arrive, you find the issue persists, and you communicate that to Kaspersky, you may be expected to provide more data. 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Wesly.Zhang
Rank
Userlevel 7
Badge +4

Hello,

This issue has been registered as a bug (4767851).

Regards.

Go! The world !!! ? Our CD8/CD4 T & Antibody created by B lymphocytes are on their way to destroy the Coronaviruses.? Forum Moderator China. Did it answer your question? Mark it as solved! If I don't reply your topic or post for a long time, Please send me a PM include your post or topic URL to notice me, Thanks.
S
Userlevel 1

“To apply a patch, make sure you shutdown the device using Shutdown, not Restart, at least once a week.”

Thanks, that is useful to know. I wasn’t aware that a mere Restart isn’t enough and I need to cold restart from a power off / Shutdown to potentially get the latest Kaspersky to download onto my system.

I have tried advanced diagnostics in the past (swearing loudly at my computer), but it has always proven to be unfruitful :smiley: .

 

Flood and Flood's wife
Rank
Userlevel 7
Badge +9

“To apply a patch, make sure you shutdown the device using Shutdown, not Restart, at least once a week.”

Thanks, that is useful to know. I wasn’t aware that a mere Restart isn’t enough and I need to cold restart from a power off / Shutdown to potentially get the latest Kaspersky to download onto my system. I have tried advanced diagnostics in the past (swearing loudly at my computer), but it has always proven to be unfruitful :smiley: .

 

Hello @snask, 

You’re most welcome:relaxed:

We use the “swearing loudly at the computer” solution so we don’t end up banging our head, repeatedly, into a wall:grin:

Patches arrive “silently” & wait for 168 hours, before alerts start, if a device is not shutdown, in that 168 hours, there will be the following:

  1. The Kaspersky icon, in the Windows hidden icons will turn red.
  2. In the KIS main window, there will be a Recommendation. 
  3. Selecting Details (for the Recommendation) will show a “Computer requires a Reboot” or words to that effect. 
  4. A similarly worded alert will “pop” in the Windows Notification centre.
  5. In the MyKaspersky account, Devices tab, the device image will have an Orange screen.
  6. In the MyKaspersky account, in the Notification centre, there will be a “Computer requires a Reboot” notification, or words to that effect. 

Cheers,

Flood:whale: +:whale2:
 

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
P
Rank
Badge

This bothered me too, but the Windows notification center getting cluttered for silly things like context menu scans was not the worst issue. It turns out that the KIS interface’s (avpui.exe) CPU usage increases slightly because of handling those notifications that go through Windows notifications system, and it never goes down to normal levels until reboot. Same happens with other KIS notifications such as advertisement popups.

As for OP’s issue, the KIS settings/interface/notification settings simply needs to have those missing options (save in local report, notify on screen) added in “Scan”, in the “informational” section. As simple as that.

 

I’m not seeing that increase in CPU usage here after running Quick Scan and Vulnerability Scan both with their subsequent banner and action center entries.  My desktop PC has a Ryzen 5 2600 CPU and the current CPU usage for both avp.exe and avpui.exe is 0%.  If you add the “CPU Time” column in Task Manager, total avp.exe usage is 15m49s and avpui.exe is 1m39s whereas System Idle Process is 62hr15m00s approx (keep in mind that each real time second is 12 CPU Time seconds as the CPU is of the 6 cores / 12 threads kind).

 

I should’ve been more specific, the increase I see is less than a percentage. Avpui.exe usually idles at 0.0% CPU but when affected it will fluctuate between that and anything between 1.0%, usually something closer to 0. It depends on CPU speed and threading capabilities how noticeable it is.

 

Version 21.2.16.590c was affected also, I noticed this first when it displayed a popup about trying the quick scan. I removed that and installed 21.3.10.391 clean.

S

Hi !

 

Was your notification problem solved by patch ?

Running 21.3.10.391(a) here, and I still have these “scan complete” annoying notifications …

 

S
Userlevel 1

Hi !

Was your notification problem solved by patch ?

Running 21.3.10.391(a) here, and I still have these “scan complete” annoying notifications …

 

Hi there smu44

Alas no, 21.3.10.391(a) didn’t fix this minor issue but I didn’t expect it to as my original report vs patch (a)’s release was too close together to expect otherwise.

The last update I received from Kaspersky Support was on March 26th as they said the problem was twice kicked upstairs from the support team then to the escalation team then to the developer team so I think we can be reasonably confident that the next minor revision will include a fix for this minor annoyance.  If not the next minor revision (b?), then the next maintenance release (MR).

Thanks

snask

Reply


 Utilities