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I am using Kaspersky Internet Security Version 20.0.14.1085(d)
OS: Windows 10 x64 Build 16299.
After doing the full system scan 3 days ago, the notification center said there are 63 objects detected. Most seem to be affected by some adware and amtlib,dll is common in all the filenames.
I have clicked on "Resolve all" 3 days ago still I am only seeing spinning wheel and only 3 files have been deleted. How can I speed up the process? I have tried restarting and running app as admin but that didn't help.
Thanks,
Andy
Best answer by richbuff
Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support.
1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.
2. Please contact Tech Support: https://my.kaspersky.com/support/
Please attach the following items to your Tech Support request:
a. Description of the issue.
b. Screenshot, as needed.
c. GSI
View original
1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.
2. Please contact Tech Support: https://my.kaspersky.com/support/
Please attach the following items to your Tech Support request:
a. Description of the issue.
b. Screenshot, as needed.
c. GSI
