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KIS too slow in processing detected objects. [Closed]

2 years ago
26 September 2019
1 reply
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amb1networks
Once posted
0 replies

Hi,

I am using Kaspersky Internet Security Version 20.0.14.1085(d)
OS: Windows 10 x64 Build 16299.

After doing the full system scan 3 days ago, the notification center said there are 63 objects detected. Most seem to be affected by some adware and amtlib,dll is common in all the filenames.

I have clicked on "Resolve all" 3 days ago still I am only seeing spinning wheel and only 3 files have been deleted. How can I speed up the process? I have tried restarting and running app as admin but that didn't help.

Thanks,

Andy

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Best answer by richbuff 26 September 2019, 21:10

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1 reply

R

Userlevel 7

+4

richbuff
Moderator
771 replies
2 years ago
26 September 2019
Answer

Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support.

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI

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