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KIS is blocking Firefox`s Youtube page loading

  • 16 September 2020
  • 23 replies
  • 2263 views

Hi, all

Using Firefox to access Youtube was conflicted with Kaspersky like image shown, it just keep infinitely loading. Also, i tried to uninstall KIS to try and error , and Youtube works perfectly. So, my decision is Kaspersky was blocked Firefox`s Youtube for loading, Watching and comment function in youtube is okay, no problem so far. I have no trouble with Google Chrome and Edge, just Firefox .Latest version of Firefox (80.0.1), Kaspersky and Windows 10

As green circle highlight, it keeps loading 

 

icon

Best answer by Flood and Flood's wife 1 November 2020, 14:23

Hello @bellyman69

Welcome!

As per advise from @Danila T. the problems have been fixed in version 21.2.16.590, download from using KIS 21.2 link, follow the Installing over other Kaspersky applications documentation carefully. '

Thank you:pray_tone3:

Flood:whale:&:whale2: 

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23 replies

Userlevel 7
Badge +9

Hello @w670808

Welcome!
It’s a known bug, will be fixed in an upcoming ;patch, advice form Kaspersky, @Anton Mefodys, as a interim workaround, use another browser, for example Chrome or Edge Chromium.

Reference topics: 

Thank you:pray_tone3:

Flood:whale:

My issue is that there is a bouncing around the login. It shows me logged in (face) but then I cannot subscribe - then after a refresh it will show SIGN IN. I click and it reports error 405.

 

With KIS paused, it all works fine.

 

I am hoping the patch fixes everything. So far I have had no issues with videos not starting in YouTube. Just the “creds” side.

Userlevel 7
Badge +9

Hello @bellyman69

Welcome!

Thank you for updating us:ok_hand_tone3:

  • It’s the same bug, not everybody is reporting they’re affected by all aspects of this bug, some people have identified multiple points of failure, others, less, irrespective, the root cause is the same. 
  • All we can do is wait for the fix as @Anton Mefodys advised 3rd September 2020, in @David Onn’s topic Can't manage my playlists and add comments on youtube when Kaspersky is running

qte 

  • According to available information the issue is fixed in upcoming 2021 MR2 version. As a temporary measure, please use another Supported browser - Chrome & or Edge Chromium.”

unqte

  • The anticipated date for 2021 MR2 is late October/November 2020, noting release dates may change, depending on circumstances. 

Thank you:pray_tone3:

Flood:whale:&:whale2: 

when will this finaly be patched?

Userlevel 7
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Hello @Beowulf.ch

Welcome!

According to @Danila T.  in @kis2009-007’s topic KIS 2021 anti-banner plus Firefox plus Youtube = Can't sign out 

“ A new version is already being published. Check it on our official website  https://www.kaspersky.com/downloads   

Resource documentation: KIS 21.2

Note: no Kaspersky Internet Security version 21.2.16.590 release notes appear to be available atm. 

Thank you:pray_tone3:

Flood:whale:&:whale2: 

Userlevel 7
Badge +8

Hello, @w670808, @bellyman69, @Beowulf.ch,
The problem has been fixed in version 21.2.16.590, you can download and install it at this link

Hi, @Flood and Flood's wife ,
Release notes -https://support.kaspersky.com/15595

My issue is that there is a bouncing around the login. It shows me logged in (face) but then I cannot subscribe - then after a refresh it will show SIGN IN. I click and it reports error 405.

 

With KIS paused, it all works fine.

 

I am hoping the patch fixes everything. So far I have had no issues with videos not starting in YouTube. Just the “creds” side.


I have the same problem!

Userlevel 7
Badge +9

Hello @bellyman69

Welcome!

As per advise from @Danila T. the problems have been fixed in version 21.2.16.590, download from using KIS 21.2 link, follow the Installing over other Kaspersky applications documentation carefully. '

Thank you:pray_tone3:

Flood:whale:&:whale2: 

When I follow the KIS21.2 link it takes me to the purchase screen; when I click on update it reverts to the current version I am running which is 21.1.15.500.  I am in Canada.  There is a way to do a full install again (which uninstalls the older) via the “startup.exe” but that version says nothing about what I am going to install and AFAIK it could re-install the same version.

 

The only option otherwise is to wait?

Userlevel 7
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When I follow the KIS21.2 link it takes me to the purchase screen; when I click on update it reverts to the current version I am running which is 21.1.15.500.  I am in Canada.  There is a way to do a full install again (which uninstalls the older) via the “startup.exe” but that version says nothing about what I am going to install and AFAIK it could re-install the same version. The only option otherwise is to wait?

Hello @bellyman69

Thank you for posting back:ok_hand_tone3:

On the Kaspersky Internet Security (KIS) release notes page, select Download, the redirect is to Kaspersky Global www, the software available is KIS version 21.2.16.590

 

 

 

Thank you:pray_tone3:

Flood:whale:&:whale2: 

Sadly no. 

 

Yes I can get to that first picture to click download and YES I see the URL pointing to www.kaspersky.com/download but when I click the download (left picture) it redirects me to the Canadian purchase page.


Even when I copy the download link and paste it in, INCOGNITO mode, it still changes the URL to go to the Canuck site:

https://www.kaspersky.ca/?icid=gl_sup-site_trd_ona_oth__onl_b2c___tri-dl____kis___&_ga=2.117790848.801119306.1604610353-1187156569.1592189891

 

 

 

When I look at changing countries it doesn’t provide a Global option. But when I look below the download page it does say

 

Looks like I am trapped.

Userlevel 7
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Sadly no. 

Yes I can get to that first picture to click download and YES I see the URL pointing to www.kaspersky.com/download but when I click the download (left picture) it redirects me to the Canadian purchase page.
Even when I copy the download link and paste it in, INCOGNITO mode, it still changes the URL to go to the Canuck site:

https://www.kaspersky.ca/?icid=gl_sup-site_trd_ona_oth__onl_b2c___tri-dl____kis___&_ga=2.117790848.801119306.1604610353-1187156569.1592189891

When I look at changing countries it doesn’t provide a Global option. But when I look below the download page it does say, Global. Looks like I am trapped.

Hello @bellyman69

Thank you for the update:ok_hand_tone3:  

  • Another option would be to contact Kaspersky Technical Support via their Online chat, on the Canada: Support for home products page, select Application use, then select CHAT WITH AN EXPERT, they may be able to provide the installer or, they may be able to let you know how long it will be before KIS version 21.2.16.590 is available in Canada.
  • Alternatively, maybe Kaspersky will see your post and provide a link for you in this topic? 

Please let us know the outcome? 

Thank you:pray_tone3:

Flood:whale:&:whale2: 

@Igor Kurzin - please assist @bellyman69 if possible?  

Userlevel 7
Badge +3

Hi @bellyman69 , 

Try this URL: https://www.kaspersky.com/downloads/thank-you/internet-security-free-trial?ignoreredirects=true

Click “Download now”, will it work? 

If not, please proceed with an incident to technical support. 

Regards,

Igor

Userlevel 7
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Hello @Igor Kurzin

Thanks for engaging:ok_hand_tone3:

 

 

Thank you:pray_tone3:

Flood:whale:&:whale2: 

Userlevel 7
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Hey Flood:whale:&:whale2: ,

Edited the URL. 

Thanks

Hey Flood,

 

So if i read this correctly i have to install “Internet Security” over “Total Security” otherwise i cant use youtube, Even though Kaspersky pushed out a update to Total earlier this week that caused this issue?

And the install box states that “Internet” can’t be activated under the “Totals” license. So do i now have to pay for another license just to watch youtube?

 

Userlevel 7
Badge +8

@Steve79, the issue has been fixed across the entire home product line.

You need to update your version of Kaspersky Total Security - https://www.kaspersky.com/downloads/thank-you/total-security#download

Hi @bellyman69 , 

Try this URL: https://www.kaspersky.com/downloads/thank-you/internet-security-free-trial?ignoreredirects=true

Click “Download now”, will it work? 

If not, please proceed with an incident to technical support. 

Regards,

Igor

Bingo, Bango, Bongo and Irving.

 

That worked - thanks Igor.  And per the thread - so far YouTube is working - it immediately showed expected new content from the subscribed channels v. resetting and causing issues. If any concerns persist I will advise.

 

Thanks Igor/Flood’s Wife and Flood! 😋

@Steve79, the issue has been fixed across the entire home product line.

You need to update your version of Kaspersky Total Security - https://www.kaspersky.com/downloads/thank-you/total-security#download


Once again any time I use your links I always endup on the Purchasepage not the download page.

I am annoyed that we are losing time and patience trying to fix this stupid bug. I am sure there is alot of people experiencing this issue.

 

The download version on your public page for Canada KTS is kts21.1.15.500en_fr_25338.

 

So please update it.

Userlevel 7
Badge +8

@BobBuilder, you're right, the Canadian site still has a link to the previous version.
Go to the global site kaspersky.com and go to the download page, staying on it.

Or request a link from technical support.

Userlevel 7
Badge +9

Hello @Igor Kurzin

There’s ongoing issues with the Canadian site, formally in-hand with Kaspersky for 9months, any chance they’ll be fixed before 2020 ends please? 

Thank you:pray_tone3:

Flood:whale:&:whale2: 

Userlevel 7
Badge +3

Hi Flood:whale:&:whale2: , 

Can you kindly share the details on those issues? Incident numbers will do :)

Regards,

Igor

Userlevel 7
Badge +9

Hello @Igor Kurzin

  1. The issue @bellyman69 & @BobBuilder, have identified & has been confirmed by @andrew75  
  2. We’ve pm’d you the inc for the other issues, raised 24 February 2020, our most recent inquiry, requesting an update was met with “No news on this issue yet. As soon as there is anything - they will update the incident”, we try not to ask too frequently, in June 2020 we were told “There are no updates yet about the case, they have sent a follow up to the relevant department on the matter and will send another email once there are any news”, struggling to understand why/how it takes so long for simple fixes:thinking:

Thank you:pray_tone3:

Flood:whale:&:whale2: 

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