Kaspersky
Products
Support go
Community
Personal Account go
Check a file or link
Kaspersky Club go
Kaspersky Education go
Beta Testing
back back
support
Home Support
Business Support
Virus Fighting
back back
kaspersky club
Россия и СНГ
Global
back back
kaspersky education
Бесплатный образовательный портал
Free educational videocourses
back back
Personal Account
My Kaspersky
KSOS Management Console
CompanyAccount
Question

KIS for mac Version 20, high sierra 10, No internet access after KIS update (ERR_CONNECTION_RESET)

  • 16 December 2020
  • 3 replies
  • 102 views
H

After update, KIS blocks internet access via browser (all browser chrome, safari)!

ERR_CONNECTION_RESET

When I exit KIS it works fine again.

Please help!

 

KIS for mac Version 20.0.0829a.b.c.d.e

mac os high sierra 10.13.6

 

3 replies

H

After executing operating system security update 2020-006, it works better

Thanks

R
Rank
Userlevel 7
Badge +4

Welcome. Please check to see that your operating system is up to date and most current version, and same with Kaspersky, too. Up to date and most current version. 

Any better after that? if still no go, please contact Tech Support, link is located near upper left of this web page. 

Did a post answer your question? Please mark the post as Best Answer ! Additional resources are linked at the top of this forum page, and in the Community Knowledge Base, located near the top of the main forum page.
Flood and Flood's wife
Rank
Userlevel 7
Badge +9

Hello @HotelBravo78, 

Also, please: 

  • [a] Check List of applications incompatible with KIS20 for MAC ? 
  • [b] Uninstall KIS using the uninstall wizard →  at the completion of the uninstall: shutdown the MAC using Shutdown, not restart, power on, login: 
  • [c] Download and clean install a NEW KIS installer → at the completion of the install - shutdown the MAC using Shutdown, not restart, power on, login: make sure KIS is active, recheck (ERR_CONNECTION_RESET) issue, if it persists, proceed with logging a case.
  • Please let us know the outcome? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!

Reply


 Utilities