Kaspersky
Question

KIS for mac Version 20, high sierra 10, No internet access after KIS update (ERR_CONNECTION_RESET)

  • 16 December 2020
  • 3 replies
  • 102 views

After update, KIS blocks internet access via browser (all browser chrome, safari)!

ERR_CONNECTION_RESET

When I exit KIS it works fine again.

Please help!

 

KIS for mac Version 20.0.0829a.b.c.d.e

mac os high sierra 10.13.6

 


3 replies

After executing operating system security update 2020-006, it works better

Thanks

Userlevel 7
Badge +9

Hello @HotelBravo78

Also, please: 

  • [a] Check List of applications incompatible with KIS20 for MAC ? 
  • [b] Uninstall KIS using the uninstall wizard →  at the completion of the uninstall: shutdown the MAC using Shutdown, not restart, power on, login: 
  • [c] Download and clean install a NEW KIS installer → at the completion of the install - shutdown the MAC using Shutdown, not restart, power on, login: make sure KIS is active, recheck (ERR_CONNECTION_RESET) issue, if it persists, proceed with logging a case.
  • Please let us know the outcome? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Userlevel 7
Badge +4

Welcome. Please check to see that your operating system is up to date and most current version, and same with Kaspersky, too. Up to date and most current version. 

Any better after that? if still no go, please contact Tech Support, link is located near upper left of this web page. 

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