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KIS Android Keeps Closing [Closed]

  • 27 May 2019
  • 6 replies
  • 6324 views

I have 3 Android devices, 2 phones and a tablet and all 3 have the same issue. KIS works for a few days then closes itself with no warning or alert.Manually restarting works fine for another day or 2 then the same happens. Anyone else seeing the same or have a fix? It's strange that is the same on 3 devices all different manufacturers and different skins and all running the latest version of KIS and OS's up to date (2 Android 8 and 1 Android 9).
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Best answer by Flood and Flood's wife 14 November 2019, 08:35

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6 replies

Userlevel 7
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Welcome. Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
Userlevel 7
Badge +11
Hello Skyracer,
Thanks!

Still a problem on my Huawei too. Have tried the reinstall no difference 

Userlevel 7
Badge +11

Hello  @Nick Da Geek,

Welcome!

Please tell us:

  1. Huawei operating system version?
  2. KISA version ?
  3. Has root access been granted to the Huawei?
  4. Are any Power Saver Policies applied for KISA?

Please let us know? 

Thank you

 

EMUI/Android 9.1.0

KISA 11.3.2.4

Not sure what you mean by Root Access 

Power Saving off

Userlevel 7
Badge +11

Hello  @Nick Da Geek,

Thank you.

(A)

  1. How long has KISA been installed?
  2. Is KISA free or licensed? 
  3. Is this a new issue or has always existed?
  4. What is the KISA Auto-run setting? 
  5. Are any apps manually optimized?

(B)

May I have an images of:

  1. Optimise App on Screen Lock setting? 
  2. App Power Saver Manager setting?
  3. Deep Sleep setting? 
  4. App Timers setting?

Please post back?

Thank you