Kaspersky
Products
Support go
Community
Personal Account go
Check a file or link
Kaspersky Club go
Kaspersky Education go
Beta Testing
back back
support
Home Support
Business Support
Virus Fighting
back back
kaspersky club
Россия и СНГ
Global
back back
kaspersky education
Бесплатный образовательный портал
Free educational videocourses
back back
Personal Account
My Kaspersky
KSOS Management Console
CompanyAccount
Solved

KIS Android Keeps Closing [Closed]

  • 27 May 2019
  • 6 replies
  • 6324 views
S
I have 3 Android devices, 2 phones and a tablet and all 3 have the same issue. KIS works for a few days then closes itself with no warning or alert.Manually restarting works fine for another day or 2 then the same happens. Anyone else seeing the same or have a fix? It's strange that is the same on 3 devices all different manufacturers and different skins and all running the latest version of KIS and OS's up to date (2 Android 8 and 1 Android 9).
icon

Best answer by Flood and Flood's wife 14 November 2019, 08:35

View original
This topic has been closed for comments

6 replies

R
Rank
Userlevel 7
Badge +4
Welcome. Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
Did a post answer your question? Please mark the post as Best Answer ! Additional resources are linked at the top of this forum page, and in the Community Knowledge Base, located near the top of the main forum page.
Flood and Flood's wife
Rank
Userlevel 7
Badge +11
Hello Skyracer,
Thanks!
Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
N

Still a problem on my Huawei too. Have tried the reinstall no difference 

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello  @Nick Da Geek,

Welcome!

Please tell us:

  1. Huawei operating system version?
  2. KISA version ?
  3. Has root access been granted to the Huawei?
  4. Are any Power Saver Policies applied for KISA?

Please let us know? 

Thank you

 

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
N

EMUI/Android 9.1.0

KISA 11.3.2.4

Not sure what you mean by Root Access 

Power Saving off

Flood and Flood's wife
Rank
Userlevel 7
Badge +11

Hello  @Nick Da Geek,

Thank you.

(A)

  1. How long has KISA been installed?
  2. Is KISA free or licensed? 
  3. Is this a new issue or has always existed?
  4. What is the KISA Auto-run setting? 
  5. Are any apps manually optimized?

(B)

May I have an images of:

  1. Optimise App on Screen Lock setting? 
  2. App Power Saver Manager setting?
  3. Deep Sleep setting? 
  4. App Timers setting?

Please post back?

Thank you

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
Utilities