KIS 20 Says Google Chrome is Using my Webcam ... But It's Not [Solved][Closed]

  • 5 November 2019
  • 8 replies

Userlevel 1

Whenever I launch Google Chrome 77, KIS 20 reports that Chrome is using my webcam … but Chrome is not, in fact, using my webcam.

Why does KIS 20 do this? Is disabling Webcam Protection the only solution?


Best answer by Bukkdog 16 April 2020, 18:54

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8 replies

Userlevel 7
Badge +11

Hello  @Bukkdog,


(According to Kaspersky) Webcam Protection has been improved. The application now doesn't show a notification when a trusted system process attempts to access the webcam.

What to do?

(Other people) have “blocked” Google, by adding Chrome, when the alert appears, however, this issue is recurring, if you can take the time to raise a case with Kaspersky Lab Technical Support please?

The Lab will ask for images, GSI & Windows Logs & may ask for traces, they will guide you to help collecting these. 

Please let us know the outcome?

Thank you:pray_tone3:

Userlevel 1

I had the same issue with KIS 17, and KIS 18 and KIS 19. If the devs really intended to fix it, the fix would have been made long ago.I’m turning off Webcam Protection.

Userlevel 7
Badge +11

Hello  @Bukkdog,

That’s fine, I keep hoping someone will be proactive and give their data to the experts, as that’s the only way they will work on these issues.

I’m unable to replicate the issue otherwise I’d submit.

Thanks again. 

Userlevel 1

In addition to what others have said Google Chrome has changed to version 78. It might be worth moving to latest version





Userlevel 7
Badge +9

Also and in addition to above please check this article https://support.kaspersky.com/14981#cameras

Userlevel 1

After doing further research on this question, I have learned that there are many types of webcam implementation. Neither Kaspersky nor anyone else can anticipate them all.

I previously accused Kaspersky by saying that if the developers really wanted to fix this, they would. I now apologize for those words.

If anything, Kaspersky was trying to be helpful by offering webcam protection. Unfortunately, it’s a feature that neither Kaspersky nor anyone else can guarantee will work in every circumstance.

The best way to prevent a webcam from recording unauthorized video is with a sliding webcam cover. I’m still researching a method for preventing a webcam from recording unauthorized sound.

Userlevel 7
Badge +8

Also, You may control WebCam access specifically for any application via Application Control:


If You are not in Interactive Mode in Your Kaspersky (Auto Mode by default), You may set to Deny (Prompt rights are ignored in Auto Mode)...

Userlevel 7
Badge +5

Hello, @Bukkdog 

Whenever I launch Google Chrome 77, KIS 20 reports that Chrome is using my webcam.

If the home page of Chrome have an Adobe Flash object, This will maybe lead to this situation. Please check home page is default or change to any website or controlled by third-part browser plugin/addone.

In gernal, Adobe Flash object need initialize some access device permissions in order to ensure that related devices can be called immediately when used.