Kaspersky
Question

KIS 20 + opening access file from server [un cross posted]


after installing KIS 20 , an access file on a server won't open.

If i copy the file locally, it opens just fine.

Removing KIS 20 , the file opens from the server

ANY IDEAS ???
thanks in advance

not very happy with kaspersky these days................

11 replies

Userlevel 7
Badge +11
Hello @ckitsoulis.
Welcome again.
Please tell us:
Operating system? version? build?
KIS 2020 patch(x) x=letter?
Can you clarify / add more information to:
"an access file on a server"
Please let us know?
Thanks
thanks for the reply

win 10 pro and win 10 home (2 computers)
1903
KIS 20.0.14.1085(a)

a file MDB (microsoft access file)
other office files open fine from server
only access files DO NOT open from server
thanks for the reply

win 10 pro and win 10 home (2 computers)
1903
KIS 20.0.14.1085(a)

a file MDB (microsoft access file)
other office files open fine from server
only access files DO NOT open from server
Userlevel 7
Badge +11
win 10 pro and win 10 home (2 computers), 1903
KIS 20.0.14.1085(a)
a file MDB (microsoft access file)

Hello @ckitsoulis,
Thanks for replying.
Please provide GSI & Windows logs, please replicate the issue, synchronise collecting the GSI/logs & "MDB files not opening from server".
Please upload to cloud storage of your choice and post back the link.
Thanks.
https://support.kaspersky.com/common/diagnostics/3632#block7
Userlevel 7
Badge +11
win 10 pro and win 10 home (2 computers) 1903
KIS 20.0.14.1085(a)
MDB (microsoft access file)

Hello @ckitsoulis,
Thanks for replying.
Please provide GSI & Windows logs, please replicate the issue, synchronise collecting the GSI/logs & "MDB files not opening from server".
Please upload to cloud storage of your choice and post back the link.
Thanks.
https://support.kaspersky.com/common/diagnostics/3632#block
Userlevel 7
Badge +8
Hello ckitsoulis,

in addition to FLOOD's post, I have two more questions:
does the file contain macros or VBA code?
Is the local network set to 'local' or 'trusted' network?
(Settings->Protection->Firewall->Networks)
Userlevel 7
Badge +8
Looks like the forum software didn't take the un-crossing of the posts properly. In the overview the last two answers are not included, so i bump the topic.
Hello ckitsoulis,

in addition to FLOOD's post, I have two more questions:
does the file contain macros or VBA code?
Is the local network set to 'local' or 'trusted' network?
(Settings->Protection->Firewall->Networks)


the network was set to trusted
switching to local made no difference

I noticed that when I turn off file antivirus in kaspersky settings, then the file opens

I tried to put all access files inside a folder and added the folder to exclusions
Still not made a difference

WHY IS KIS scanning the folder since I put this in exclusions???
Userlevel 7
Badge +11
Hello @ckitsoulis,
Thanks for replying.
Please provide GSI & Windows logs, please replicate the issue, synchronise collecting the GSI/logs & "MDB files not opening from server".
Please upload to cloud storage of your choice and post back the link.

Thanks.

https://support.kaspersky.com/common/diagnostics/3632#block
Hello @ckitsoulis,
Thanks for replying.
Please provide GSI & Windows logs, please replicate the issue, synchronise collecting the GSI/logs & "MDB files not opening from server".
Please upload to cloud storage of your choice and post back the link.

Thanks.

https://support.kaspersky.com/common/diagnostics/3632#block


I have this same problem. Windows 10 Enterprise 1903, KAV 20.0.14.1085(d)
I need this problem solved to access a MDB in my work server
Userlevel 7
Badge +4
Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support.

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.

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