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Kastersky Internet Security makes my PC shut down if I run a scan. [Closed]

  • 3 September 2019
  • 2 replies
  • 762 views

About a week ago I formated my PC, installed Windows 7, then installed all the Windows Updates, then installed drivers, then installed Kaspersky Internet Security Trail.

I thinking of buying this program, but whenver I run a scan, my PC gets shut down mid way through scan.

This is very bad, please help me.

Or would I just be better off uninstalling and finding another anti virus?
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Best answer by Leon 4 September 2019, 01:38

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Userlevel 7
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Welcome. Circumstance of situation and symptom are indicative of overheating. Please check your cooling solution: Fans spinning, thermal paste is ok, no hair blocking air vents, etc.

Any better after that?

If still no go, please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.
I just got [another AV] instead. I can now do scans without my PC getting shut down. It seems like a much better and smoother program.