Kaspersky
Question

Kaspersky will not update

  • 15 October 2020
  • 5 replies
  • 81 views

Userlevel 2
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I have just installed a new router and have 2 issues. The first being the browser protection which was resolved as Kaspersky sent a link with the alert. However Kaspersky is not updating since I turned the new router on.

How can this be resolved please?

Cheers LadyBeetle


5 replies

Userlevel 2
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Hi

 

Have solved it myself by running one of these.

https://support.kaspersky.com/common/start/6105

If there is anything else that needs to be done please post.

Thanks

Cheers

LadyBeetle

Userlevel 7
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@LadyBeetle Welcome.

Please see this important pinned Topic 

Userlevel 2
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Hi Berny

 

Thank you for  pinned message - Topic.

I did get the update working from the link I shared however I have continued with these instructions and implemented this as well:  Settings > Additional > Network > Proxy server > select Do Not use proxy server.

And this:  Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.

Just to be sure it’s right!

 

Thanks

Cheers

LadyBeetle

Userlevel 7
Badge +7

Hello @LadyBeetle,

if the problem is solved, please disable 'Log Non-critical events'.
This option is only for troubleshooting, after that it is not necessary anymore.

Userlevel 2
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Hi,

Thanks for the help.

All done now and solved!

Cheers LadyBeetle

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