Kaspersky
Question

Kaspersky Security extension in Chrome reports errors in the console. "The message port closed before a response was received"

  • 23 December 2020
  • 3 replies
  • 43 views

Errors come out from time to time, which greatly affects my use of the console.

At the same time, I hope that the first line of the log will not be printed.

I use Kaspersky Password Manager extension at the same time


3 replies

Userlevel 7
Badge +9

Hello @tingodad

Welcome!

Please confirm:

  1. Device name & operating system?
  2. KIS version & patch(x)? x = letter 

Thank you:pray_tone3:

Flood:whale:+:whale2:

@Flood and Flood's wife 

Device name: MacBook Pro ( 16-inch,2019 )

operating system: macOS Big Sur version 11.1

KIS version: 21.0.0.464b ( latest version )

Chrome version: 87.0.4280.88 ( latest version )

Userlevel 7
Badge +9

Hello @tingodad

Thank you for the information:ok_hand_tone3:

  1. IF KIS & KPM are uninstalled, does the information in the browser console persist? 
  2. Contact Kaspersky Technical Support, follow the template below as a guide, include a detailed history,  all recovery steps taken, Support may ask for Trace files & other data, they will guide you. If you have images & or video of the issues include those & include the URL to this topic; explain to Support, how those events affect your use of the console & how they’re related to KIS & or KPM: 

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Please share the outcome with the Community when it’s available? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Reply / Ответить