With the 2020 upgrade the Kaspersky Protection extension is completely different. I no longer have the green shield but a green hexagon with the eye. The drop down box does not display what the green shield does and all I get is:
This can read and change site data
Options ( which is non clickable)
Remove from Chrome
Hide from Chrome
The on screen keyboard shortcut is no longer there, so I have to mess around trying to get it up. With the 2020 upgrade Kaspersky had promised that it would resolve the issue of the missing pop up Secure Keyboard Input, however instead I have the added issue of not having the on screen keyboard shortcut with the green shield at the top right hand corner. Logging in is getting very cumbersome.
Best answer by LadyBeetle
Sorry about delayed response! It is the crazy season!
I hope you had a great Christmas!
Thank you for you assistance. Things are back to normal now and I have the 184.108.40.206, extension with easy access to the on screen keyboard.
How KPE 2016 got installed: I deleted the new KPE version before upgrading, when it installed automatically, completely out of the blue which left me with 2 KPE’s! If I had deleted the old version I would have been ok! After the upgrade to 2020 I did not have an extension at all so I searched the google webstore, but nothing legit came up, so I searched Kaspersky support. I found the link to the 2016 extension, not realizing it was the wrong one. When I realized it was wrong I continued searching for the most recent extension but could not find it. So I ended up here!
Hope that explains it Flood!