Just realized that extension is not working and is greyed out. Tried to reinstall extension several times using chrome web store and restarting laptop to no avail. KIS still recommending to install extension even it is already there. This is how it looks like when I click on the shield icon.
Using Chrome Version 87.0.4280.88 (Official Build) (64-bit) on a Windows 10 laptop with KIS 220.127.116.110(b). Extension version is 18.104.22.168
Best answer by godwre
Support just kept on asking me for logs so my patience ran thin.
I did stumble upon the KIS remover and it did the trick and everything seems to be working now after reinstalling.
- Removed Kaspersky Protection from Chrome.
- Uninstalled KIS 21.
- Removed KIS 20 via the remover tool.
- Reinstalled KIS 21 (automatically installed extension).