Kaspersky Protection (Chrome) Options Greyed Out, Cannot access to Anti Banner etc. [Closed]

  • 13 April 2019
  • 5 replies

I own Kaspersky Internet Security 2019 (payed), The Google Chrome version i have is the recent one 73.0.3683.103 (Official Build) (64-bit)

The Kaspersky Protection icon on the browser is green, but when i right click on the options, it is greyed out.

Also, when i left click, it says that both the anti banner and incognito navigation "functionality not available. Solve the problems relative to the subscription" and there are two green rectangulars buttons with the text "Details".

If i click on them, then it sends me to the Kaspersky subsciption menu. But the subscription is already active. I have the paid version.

I tried to clear Chrome cookies and clear cache, to remove and activate back the addon but the problem is still there

Best answer by Berny 13 April 2019, 17:36

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5 replies

Userlevel 7
Badge +9
Welcome. Do you have the latest Kaspersky Protection extension version https://chrome.google.com/webstore/detail/kaspersky-protection/amkpcclbbgegoafihnpgomddadjhcadd
Welcome. Do you have the latest Kaspersky Protection extension version ?

I have 20.0.543.401
Userlevel 7
Badge +9

Eventually :
> delete and re-install extension > reboot
> re-install Chrome > reboot
> also , please see https://support.kaspersky.com/12782 

If no fix please contact Tech Support https://center.kaspersky.com

After removing the addon and uninstalling and reinstalling KIS, now the protection works.

Thanks for your help
Userlevel 7
Badge +9
You are welcome. FYI , obtaining Patch “E” could be delayed with some days.