The Kaspersky Protection icon on the browser is green, but when i right click on the options, it is greyed out.
Also, when i left click, it says that both the anti banner and incognito navigation "functionality not available. Solve the problems relative to the subscription" and there are two green rectangulars buttons with the text "Details".
If i click on them, then it sends me to the Kaspersky subsciption menu. But the subscription is already active. I have the paid version.
I tried to clear Chrome cookies and clear cache, to remove and activate back the addon but the problem is still there
Best answer by Berny
Eventually :
> delete and re-install extension > reboot
> re-install Chrome > reboot
> also , please see https://support.kaspersky.com/12782
If no fix please contact Tech Support https://center.kaspersky.com