Kaspersky Internet Security Won't Scan a uick Scan or Full Scan.

  • 27 September 2019
  • 15 replies

Kaspersky Internet Security wont scan a full scan or quick scan.

Uninstalled and reinstalled same thing , not working.

Running windows 8.1

KIS version (d)

15 replies


I have contacted technical support and waiting for the answer.

Userlevel 7
Badge +9

@Peyman_shr Welcome. Please see   https://support.kaspersky.com/common/diagnostics/3632

Also : https://support.kaspersky.com/common/error/other/14825


I have the same problem too. I’m using Kaspersky total security. I found a virus and I hit distinct and restart. After restarting And using Windows troubleshooting to get the system files to the previous state and fiding and fixing damages( as usual) , the scan was never completed (getting stuck at the very beginning About 1, 2 or 3%). I uninstalled and reinstalled the total security, it didn’t work. After getting stuck the application keeps closing, getting open again after I open it myself or a few minutes after shutting down by itself. However, I tried the full scan in the safe mode and it’s totally working properly. How do I solve this problem?

And unfortunately I don’t know how to provide the GSI log.

Can anyone help please?

Thanks in advance 


Userlevel 7
Badge +9

Please contact the Technical Support https://center.kaspersky.com 
FYI , your Windows Event Log shows some warnings and errors.

Doing it again , Calculating the time remaining to do a quick scan waiting for over a hour now to start.
If it's working you can close this thread, unless onther people are having the same problems.
Quick scan seems to be working now , once launched it takes a few mins to start working, never did that before.
GSI Log is ready how an where do I post it to now .
Userlevel 7
Badge +9
On here

Yes of course please share your Log here , this is a Forum.
When this community can’t provide a fix , then we refer to K-Lab Technical Support
GSI Log is ready how an were do I post it to now .
Hi Berny working on it right now, when done where do I post it to. On here?

Also just ran a full scan in safe mode worked ok , nothing found .
Userlevel 7
Badge +9
Welcome. Can you please provide a GSI Log

Only scans in Safe Mode.

Kaspersky Internet Security Won't Scan a Quick Scan or Full Scan.