Kaspersky

Kaspersky Internet Security on Android is not working correctly

  • 4 September 2021
  • 2 replies
  • 88 views

Hello,

until recently I had a Xiaomi Redmi Note 5 phone with an old Android system (9.0 I think) and my Kaspersky Internet Security App (with a valid license) was working fine.

 

This week I bought a new phone, a Xiaomi Redmi Note 9T 5G and boy what a mess. First you have to give the Kaspersky app tons and tons of system administrator authorisations, like it never end. Fine I allowed them all!

 

But now I have an another issue, there is the main authorisation that while enabled, after a while Kaspersky thinks it is disabled and I have to often toggle it off then on or it will tell me websites and links are not analysed as is the anti theft feature (accessibility → general → downloaded apps). “This service doesn’t work” while it is enabled, toggle it off then on fix it for a few hours.

 

I also allowed all apps to stay open while phone is not used (disabled the feature to save battery). Not sure what the issue is.

 

Android 11

Miui 12.5.4


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2 replies

Userlevel 7
Badge +11

Hello @Nanoni564

Welcome back!

Log a case with Kaspersky Technical Support, fill in Application malfunctionOther template; support will request Logs & other data, they will guide you:

 

 

  • After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.
  • Please post the incident # here in your topic? 
  • Please share the outcome with the Community when it’s available?

Thank you:pray_tone3:

Flood:whale:+:whale2:

Just wanted to say the issue fixed by itself without contacting support, not sure how really, it just stopped doing it, Maybe because I allowed some other authorisation it needed, go figure. There are so many parameters on Android and with on top of that another layer from the manfuacturer (xiaomi), they really need to simplify things, it’s becoming ridiculous. Thank you Kaspersky as always.