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Silver Theorist
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11 replies
Kaspersky Internet Security - free licence- locked my Samsung Galaxy J5 - Android 6 Mashmallow. already typed the Recovery Code provided by My Kaspersky and it didn't unlock the phone. Then I disconnected the device from the protection and it still asks me for a PIN to unlock it, but I have no clue on how to get it. What am I supposed to to unlock my phone?
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Best answer by Flood and Flood's wife 21 June 2019, 06:36
Hello
Eli,
Welcome!
As you are using KISA free, sadly, Kaspersky do not provide support from the Technical Support Team, so let's see if we can help:
- KISA version#?
- Do you have backups of all critical data running on your phone?
- Before using the MyKaspersky "RECOVERY" code, on the android locked screen, did a message display:
"Forgot your code?"
Please let us know?
Thanks!
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