Kaspersky Internet Security - free licence- locked my Samsung Galaxy J5 - Android 6 Mashmallow. already typed the Recovery Code provided by My Kaspersky and it didn't unlock the phone. Then I disconnected the device from the protection and it still asks me for a PIN to unlock it, but I have no clue on how to get it. What am I supposed to to unlock my phone?
Best answer by Flood and Flood's wife
As you are using KISA free, sadly, Kaspersky do not provide support from the Technical Support Team, so let's see if we can help:
"Forgot your code?"
- KISA version#?
- Do you have backups of all critical data running on your phone?
- Before using the MyKaspersky "RECOVERY" code, on the android locked screen, did a message display:
Please let us know?