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Kaspersky Internet Security Licence Renewal, DR increase. [Closed]

  • 25 October 2019
  • 9 replies
  • 872 views

Userlevel 3
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I have been using KIS for over 10 years.

In 2018/19 I purchased a two device licence from Kaspersky Lab for GBP 19.99.
Recently (October 22nd) Digital River Ireland invoiced me for Kaspersky Internet Security Quantity 1 at a Total of GBP 39.99.
There is a considerable increase in price.
Kaspersky Lab themselves appear to be offering the product at a lower price.
Other deals are visible on the internet.
No indication the number of devices protected.
There are a few weeks left before my current licence expires.
No prior warning.
(Even the DVLA (UK, Driver and Vehicle Licencing Authority) has the courtesy to give advanced warning of expiry.)

I think this is very sharp practice and reflects very badly on an an excellent product.
 

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Best answer by Caos 25 October 2019, 13:23

Hi,

Please review: https://support.kaspersky.com/common/buy/12473#block5

My personal recommendation:

Turn off auto-renewal through Digital River

Go to the Digital River support site and request the refund.

When your license expire buy the renovation wherever you want.

Regards

 

 

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9 replies

Userlevel 7
Badge +11

Hi,

Please review: https://support.kaspersky.com/common/buy/12473#block5

My personal recommendation:

Turn off auto-renewal through Digital River

Go to the Digital River support site and request the refund.

When your license expire buy the renovation wherever you want.

Regards

 

 

Userlevel 3
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@Caos 

Thanks for your advice. I have cancelled Auto Renewal and will look closely at my bank account to see if any debit has taken place from DigiRiv.

At Expiry date I’ll research my options and requirements and maybe take another yearly sub with KL or another AV supplier..

Thanks again. BR wgcuser

PS Didn’t notice any notification in my email inbox to your prompt reply!! :frowning2:

Userlevel 7
Badge +9

Hello  @wgcuser,

Regarding email notiications, check https://community.kaspersky.com/settings/general

 

or, possibly junk mail. 

Best regards

 

Userlevel 3
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@FLOOD 

I’ll look at my settings - curiously a notification (probably related to my 2nd posting) has now appeared in my inbox!

@Caos  Re Digital River - I spoke to soon!

Digital River have STOLEN GBP39.99 from my bank account!

This is OUTRAGEOUS - No Notification and a good THREE WEEKS before the due date.

NOT PLEASED and  now a lost KL Customer

KL I WANT A REFUND PDQ - DO IT NOW!

Userlevel 7
Badge +9

Hello @wgcuser,

I’m glad the notification arrived, maybe there was a network glitch as it travelled from origin to destination. 

Sadly and unfortunately, Kaspersky Community has no capacity to facilitate refunds. 

How to request a refund for a Kaspersky Lab application

Best regards. 

 

Userlevel 7
Badge +11

Go to the Digital River support site and request the refund.

When your license expire buy the renovation wherever you want.

Regards

 

 

 

Userlevel 3
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@Caos 

@FLOOD 

Very happy to report a satisfactory ending to this renewal problem - and thank to all above for their advice.

Digital River have refunded me the renewal fee taken rather prematurely from my bank account.

BR

Userlevel 7
Badge +9

Hello  @wgcuser,

Excellent:clap_tone3: !

We’re delighted to hear the issue has been resolved, thank you for letting us know:pray_tone3:

Userlevel 7
Badge +11

Hi,

Good news.

Congrats.

Regards