Kaspersky
Question

Kaspersky internet security for Mac blocking WIFI [Closed]

  • 3 April 2020
  • 3 replies
  • 1028 views

My KIS for Mac 2020 has been blocking my wifi connection from time to time. 

After I reconnect the wifi on my Mac, it will soon been disconnected again, and need me to manually reconnect again. 

Is caused by KIS firewall? How to fix it?

Thanks. 

 


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3 replies

Userlevel 7
Badge +11

Hello @YYYggg

Welcome!

Please tell us: 

  1. MAC OS version?
  2. Has a Applications incompatible with Kaspersky Internet Security 20 for Mac check been run?
  3. When “KIS blocking wifi ” problem happens, are there any visible errors? If “yes, visible error”, may we have image(s) please? 
  4. IF KIS is disabled, do the wifi dropouts stop?
  5. In KIS Reports, are there any wifi or network events that reflect “KIS blocking wifi ” ?

Please let us know? 

Thank you:pray_tone3:

Flood:whale:

Resources:

System requirements for Kaspersky Internet Security 20 for Mac

How to install Kaspersky Internet Security 20 for Mac

How to uninstall Kaspersky Internet Security 20 for Mac

Thank you Flood for your reply.

Here are some answers for your questions:

  1. MAC OS version?--- Mac OS Mojave, version 10.14.6
  2. Has a Applications incompatible with Kaspersky Internet Security 20 for Mac check been run?--- No as far as I know
  3. When “KIS blocking wifi ” problem happens, are there any visible errors? If “yes, visible error”, may we have image(s) please? ---No visible error at all, Just drop out by itself
  4. IF KIS is disabled, do the wifi dropouts stop?---I just tried, No dropout at all when I disabled KIS
  5. In KIS Reports, are there any wifi or network events that reflect “KIS blocking wifi ” ?--- Nothing shown in “Network attack blocker”, but there are something blocked or detected in ‘website tracking”. They are all normal website, such as Kaspersky.com and youtube. 

Thank you. hope you can find a solution! 

Userlevel 7
Badge +11

Hello @YYYggg

You’re most welcome!

Thank you for replying & the information:ok_hand_tone3:

  1. Is there a reason for staying with Mojave?
  2. Please detail how the wifi service is provided?
  3. Which Network protocol is configured? 
  4. Have you reset the Network & or the Router?
  5. Is the Router firmware up to date? 
  6. Please run the Applications incompatible with Kaspersky Internet Security 20 for Mac check?

Please let us know? 

Thank you:pray_tone3:

Flood:whale: