I found this product in my house and wanted to activate it. I opened up the plastic of the CD’s it came with because I had no idea that if I didn’t activate it sooner I would lose my money. NO WHERE ON YOUR PACKAGING does it say that this product will expire after a certain time. I tried to activate it online and received an error message that said that my “product activation code expired”. I called your tech support team who took the first 8 digits of the code and said it was expired and there was nothing that can be done. I am appalled that this product did not advertise an expiration date to the consumer. I will definitely be contacting the Better Business Bureau here in the USA
Best answer by Igor Kurzin
Thank you for the incident number, checked the code, it has never been activated. Please expect a replacement code soon in the incident.