Kaspersky
Question

Kaspersky Internet Security AppLock is not working properly in my android ?


Why Kaspersky Internet Security AppLock is not working properly in my android ?

14 replies

Userlevel 7
Badge +9
Hello kasatYasPer
Welcome!
Please tell us:
  1. Android Opsys & version?
  2. KISA version?
  3. Detail the issue - in what way is KISA AppLock not working?
  4. Can you provide us with a sequence of screenshots showing the issue and the answers requested so we can target our help specific to your concerns please?
Thanks!

I would love to know the response.  For some reason the Youmail app isn't reflected as protected or not protected.  I would like it to be protected like the rest of the apps.

Userlevel 7
Badge +9

Hello  @Cust928,

Welcome!

  1. Is YouMail from Google Play Store? 
  2. Also, your phone operating system version?
  3. And KISA version please?

Please let me know?

Thank you:pray_tone3:

1. Yes, from Google Play Store

2.  Android, version 9

3.  KISA, version 11.32.4.2464

Also, Setings is under protected however I can select it, the screen requesting unlock popup and disappears leaving Settings open without being protected.

Userlevel 7
Badge +9

Hello  @Cust928,

Thank you for replying:pray_tone3:

Could you please post images of “Setings is under protected however I can select it, the screen requesting unlock popup and disappears leaving Settings open without being protected.” please?

Thank you.

app lock design algorithm is not right

I have explained the issues with it many months ago but still developing team is working on it

it's not working properly

it locks the app very fast even by turning up the volume!!!!

 

Userlevel 7
Badge +9

Hello @arashdvn,

Welcome!

  • The Kaspersky Technical/Development Team & Kaspersky Community are entirely separate entities. 
  • The Kaspersky Community has no access to any information you may have shared with the Kaspersky Technical/Development Team. 

If you’d like us to help please provide:

  1. Android operating system version?
  2. KIS version?
  3. Images & or Video of the issue?
  4. Please describe the issue in as much depth as possible: when it occurred, what preceded it, and what measures were taken to resolve? Try not to miss even the smallest detail. We make decisions and offer guidance based on the information you give. 

Thank you:pray_tone3:

Hello

Android is Version 10.0

KIS 11.37.4.2691

also, it was happening in the older version

anything wich changes the focus of the program like turning Volume Up/ Down

or using system gesture settings for back or forward buttons will immediately lock the app

its not convenient at all

 

 

Userlevel 7
Badge +9

Hello @arashdvn,

Thank you for replying.

As the issue is with Kaspersky Technical Support, I’m sure you’ve provided an AIDA64 report, videos of the problem and the Technical Team will have asked for a KIS bug version to be used on the phone, the solution will come from them, unless, someone in the Community has an answer. 

Thank you:pray_tone3:

Userlevel 7
Badge +9

I would love to know the response.  For some reason the Youmail app isn't reflected as protected or not protected.  I would like it to be protected like the rest of the apps.

Hello @Cust928,

I’m unable to find Youmail, if you’d post me the URL from GooglePlay Store I’m happy to keep working on this.

Thank you:pray_tone3:

https://play.google.com/store/apps/details?id=com.youmail.android.vvm

Userlevel 7
Badge +9

Hello @Cust928,

Thank you!

Unfortunately, I cannot test, for me, YouMail Voicemail & Spam Call Blocker, is not available, location restrictions, I’ve tried USA, UK & Asia, same block occurs:sweat:

As I cannot replicate the YouMail Voicemail & Spam Call Blocker app issue, please contact Kaspersky Technical Support, they will need an AIDA64 report, videos of the problem and the Technical Team may ask you to install a KIS bug version so traces log the issue, from the traces they’ll be able to find the root cause. 

Please let me know what the Technical Team determines is the problem? 

Thank you:pray_tone3:

 

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