Kaspersky
Question

Kaspersky found and desinfected a threat(probably packed in a file, non-active and non-run), but there is nothing in the "Neutralized" tab and it didn't say exactly what kind of threat it was and where

  • 17 August 2019
  • 8 replies
  • 824 views

Userlevel 2
Is it supposed to be like this? I wanna know what kind of threat it was and where, but I cannot. Would it show nothing in case of for example non-active Adware? Thanks

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8 replies

Userlevel 7
Badge +11
I wanna know what kind of threat it was and where, but I cannot. Would it show nothing in case of for example non-active Adware?
Hello @Rimanah,
Welcome!
Go to KIS application, select MORE TOOLS, in TOOLS window, select REPORTS, select DETAILED REPORTS, search for the detections, select the CATEGORY the events are in (not ALL EVENTS) select 24 hrs or 7 days, export the report as a.txt file, please upload using the "upload icon", in your reply?
Thanks.
Userlevel 2

I wanna know what kind of threat it was and where, but I cannot. Would it show nothing in case of for example non-active Adware?Hello @Rimanah,
Welcome!
Go to KIS application, select MORE TOOLS, in TOOLS window, select REPORTS, select DETAILED REPORTS, search for the detections, select the CATEGORY the events are in (not ALL EVENTS) select 24 hrs or 7 days, export the report as a.txt file, please upload using the "upload icon", in your reply?
Thanks.

That's the thing, I cannot. There's nothing in the reports or Quarantine. Just this:

Userlevel 7
Badge +11
@Rimanah,
There is 1 neutralized object.
  1. Select "ALL EVENTS"- 24 hrs, export report, save it as a .txt file, upload using the upload icon in your reply.
  2. Also, please collect GSI & Windows logs, upload to cloud & post back the share link please?
Thanks

https://support.kaspersky.com/common/diagnostics/3632#block7
Userlevel 2
@FLOOD Yes there is. It says so in the scan, but it doesn't show any specifics(nothing in "neutralized" tab or quarantine), it doesn't even say what kind of threat it is or where it is. Also it appeared like 3times already(even though I had many full scans before - even a 5 minute ago). I'm pretty sure it's some kind of glitch
Userlevel 7
Badge +11
I'm pretty sure it's some kind of glitch

@Rimanah,
  • Select "ALL EVENTS"- 24 hrs, export report, save it as a .txt file, upload using the upload icon in your reply.
  • Also, please collect GSI & Windows logs, upload to cloud & post back the share link please?
Thanks

https://support.kaspersky.com/common/diagnostics/3632#block7
Userlevel 2
That's all the context you need. I sadly deleted report file, so I can't do that anymore.
Userlevel 7
Badge +11
@Rimanah,
  1. Reset KIS .
  2. Reboot, FULLY shutdown device.
  3. After device startup, make sure KIS is active.
  4. Rescan.
  • Report back (or pm), GSI & reports.
Without data, we will provide generic advice.
You many wish to contact Technical Support. TS will also request data.
Userlevel 7
Badge +4
Also, in addition to what FLOOD indicates in the post located above this post,

Closed, please continue in your duplicated topic. Please stay in one topic for same primary issue.