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Kaspersky fails to start [Closed]

  • 12 September 2019
  • 1 reply
  • 146 views

Hi All,

I am stuck with a picture of an orange computer screen and 'Starting......'

Nothing else happens. What's the best thing to do?

Thanks in advance,

Duncan
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Best answer by richbuff 12 September 2019, 21:59

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Userlevel 7
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Welcome. There are two courses of action. One is to post your GetSystemInfo report here, so forum users can help, and the other is to Contact Tech Support.

1. Please post your GetSystemInfo report link, instructions: https://support.kaspersky.com/common/diagnostics/3632
Please upload the GetSystemInfo zip folder that is inside the larger GSI zip to the GSI parser site http://www.getsysteminfo.com/ and post the url to the parsed report here, in your next post.

2. Please contact Tech Support: https://my.kaspersky.com/support/

Please attach the following items to your Tech Support request:

a. Description of the issue.
b. Screenshot, as needed.
c. GSI