Here is a link from the TechSmith SnagIt knowledgebase -
showing that there are several conflicts with Kaspersky when attempting to get a screen capture or scrolling screen capture while Kaspersky is active.
I brought this issue to the attention of Kaspersky support, and they are saying it is “new”.
TechSmith Snagit support has referenced the above link and stated it has been going on for quite some time with no resolution that they are aware of.
Has anyone else seen this?
Are there any community suggestions or resolutions?
Best answer by Zac
Yes the SnagIt software is a purchased/licensed program and requires registration. Sorry for the frustration.
Snipaste unfortunately does not support scrolling capture in the free version, so I cannot test whether or not Kaspersky is the issue in this case/test.
In reading the documentation for Snipaste, it is unclear if the option to scroll capture a window might be available if I paid for and registered for the Pro version of this program. I unfortunately would be taking a “chance” on a purchase not knowing if Snipaste would be a viable substitute for Snagit.
The only thing we do know at this point, is Microsoft Edge does work as expected and allows scrolling capture. If we have reached a point where we cannot test further, I can switch to Edge for those tasks that require Snagit scrolling capture functions. In my opinion, Edge is not a reliable or safe browser, but since I already own a license for Snagit, I will need to make the best of this situation.