my kaspersky recently updated to 2021 version i had to uninstall it and reinstall the 2020 version (20.0.14.1085) as the 2021 version kept crashing my laptop. How do i opt out so it doesnt automatically update to the 2021 version.
Can you please submit a GSI Log : https://support.kaspersky.com/common/diagnostics/3632
I had this promblem last time and you can opt out updating to newer version can this be done go this version?? Please check my other post
how do i resolve this??? I dont want to upgrade to 2021
You can express your wish to return this setting by writing a request to technical support.
If i write a request you really think they would make this change for me 🤔🤔
2021 version kept crashing my laptop.
Additionally, when Kaspersky is crashing it usually creates Log files in folder “Application Data\Kaspersky Lab ?
Hi
Please submit a ticket to technical support via https://my.kaspersky.com to investigate and resolve the issue with laptop crashing.
Regards,
Igor
Hi
Please submit a ticket to technical support via https://my.kaspersky.com to investigate and resolve the issue with laptop crashing.
Regards,
Igor
How do i do this???
Hello
- In (your) MyKaspersky account, create a request, fill in the template as in our image, provide as much information as possible, include the Log files (requested above), GSI & Windows Logs & include the URL for (your) topic you’ve created here, in the Community.
- In the Problem description, mention
@Igor Kurzin suggested you submit a request.
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Thank you
Flood
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