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Solved

kaspersky 2021 crashing my laptop

  • 10 September 2020
  • 12 replies
  • 1589 views
J

my kaspersky recently updated to 2021 version i had to uninstall it and reinstall the 2020 version (20.0.14.1085) as the 2021 version kept crashing my laptop. How do i opt out so it doesnt automatically update to the 2021 version.

icon

Best answer by Flood and Flood's wife 12 September 2020, 14:30

Hello @J2K90, 

  • In (your) MyKaspersky account, create a request, fill in the template as in our image, provide as much information as possible, include the Log files (requested above), GSI & Windows Logs & include the URL for (your) topic you’ve created here, in the Community.
  • In the Problem description, mention @Igor Kurzin suggested you submit a request. 

 

 

Thank you:pray_tone3:

Flood:whale:

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12 replies

Berny
Rank
Userlevel 7
Badge +8

@J2K90 This option is not available.

Can you please submit a GSI Log :  https://support.kaspersky.com/common/diagnostics/3632 

Did it answer your question? Please mark it as "Best Answer” | Est-ce la réponse à votre question? Marquez-le comme résolu | Is dit het antwoord op uw vraag? Markeer het als opgelost | (Forum Moderator France & Benelux)
J

I had this promblem last time and you can opt out updating to newer version can this be done go this version?? Please check my other post

Berny
Rank
Userlevel 7
Badge +8

@J2K90 The setting that you are referring to in your previous Topic isn’t available any more.

Did it answer your question? Please mark it as "Best Answer” | Est-ce la réponse à votre question? Marquez-le comme résolu | Is dit het antwoord op uw vraag? Markeer het als opgelost | (Forum Moderator France & Benelux)
J

https://community.kaspersky.com/kaspersky-internet-security-13/how-do-i-avoid-automatically-updating-to-the-2020-version-from-2108-closed-6463

J

how do i resolve this??? I dont want to upgrade to 2021

andrew75
Rank
Userlevel 7
Badge +8

@J2K90, there is no longer an option to cancel the update. The new version is now installed automatically.
You can express your wish to return this setting by writing a request to technical support.

Did it answer your question? Please mark it as "Best Answer"! || Этот совет решил ваш вопрос? Пометьте его как "Best Answer"!
J

If i write a request you really think they would make this change for me 🤔🤔

andrew75
Rank
Userlevel 7
Badge +8

@J2K90, no. But the more such requests there are, the more likely it will be done.

Did it answer your question? Please mark it as "Best Answer"! || Этот совет решил ваш вопрос? Пометьте его как "Best Answer"!
Berny
Rank
Userlevel 7
Badge +8

2021 version kept crashing my laptop.

Additionally, when Kaspersky is crashing it usually creates Log files in folder “Application Data\Kaspersky Lab ?

Did it answer your question? Please mark it as "Best Answer” | Est-ce la réponse à votre question? Marquez-le comme résolu | Is dit het antwoord op uw vraag? Markeer het als opgelost | (Forum Moderator France & Benelux)
Igor Kurzin
Rank
Userlevel 7
Badge +5

Hi @J2K90,

Please submit a ticket to technical support via https://my.kaspersky.com to investigate and resolve the issue with laptop crashing. 

Regards,

Igor

Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
J

Hi @J2K90,

Please submit a ticket to technical support via https://my.kaspersky.com to investigate and resolve the issue with laptop crashing. 

Regards,

Igor

How do i do this???

Flood and Flood's wife
Rank
Userlevel 7
Badge +10

Hello @J2K90, 

  • In (your) MyKaspersky account, create a request, fill in the template as in our image, provide as much information as possible, include the Log files (requested above), GSI & Windows Logs & include the URL for (your) topic you’ve created here, in the Community.
  • In the Problem description, mention @Igor Kurzin suggested you submit a request. 

 

 

Thank you:pray_tone3:

Flood:whale:

Edgar's Mission: "If we could live happy and healthy lives without harming others... why wouldn't we?" --- "One should examine oneself for a very long time before thinking of condemning others" Moliere --- Did a reply answer your question? Please mark it as Best answer, the Topic status will change to Solved, thank you!
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