Kaspersky
Question

Kaskpersky Blocking Keyboard

  • 23 November 2021
  • 1 reply
  • 43 views

Several times over the past month my keyboard’s completely stopped letting me type but commands like ctrl+alt+delete still work fine. Finally figured out that if I exit KIS it comes right back.

 

Any idea why it’s doing this or how to stop it?


1 reply

Userlevel 7
Badge +11

Hello @AugustsEve

Welcome back!

There are two recent similar topics with very little information:

I installed KS. After restarting my PC, I can’t login to my PC because I can’t type with my keyboard

Laptop Keyboard Locked

  1. Confirm, before KIS was installed, the system was checked for incompatible software?
  2. Confirm the device meets KIS hardware & software requirements?
  3. Confirm the latest KIS patch(x) x=letter, is installed?
  4. Confirm Windows updates are all installed successfully?
  5. Has the Windows Keyboard drivers been refreshed? 
  6. Has KIS been uninstalled saving the LICENSE key only & clean installed ? 
  7. IF 1 to 6 are all OK, please contact Kaspersky customer service, either by Chat or Email, fill in Application malfunction, Other template; support may request Logs, Traces & other data, they will guide you. 
  • If selecting Chat option, we recommend you receive a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
  • When it’s available, please share the outcome with the Community? 

Thank you:pray_tone3:

Flood:whale:+:whale2:

Resource:

(please) Read before you create a new topic! tutorial by @Danila T. 

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