My Kapersky icon is not appearing in the taskbar. I see the icon with the lock for the secure connection, but the (usually) green icon for Kapersky is greyed out. I logged onto My Kapersky & my destop is still shown but seems to be looping and trying to “examine” the PC. Apparently I need to update the DB, but when I click the button, after a while it comes back with the message that the command could not be sent & I should try again later. I am not able to use Safe Money either.
I seems to be a connection problem, but the traffic volume is still being monitored.
How can I activate the icon & access the dashboard again?
Happy for any tips
Best answer by Meeta
I wasn’t sure how to do all the above. What I did do was to:
- delete the temp files as suggested above
- run the disk cleanup in explorer
- delete some unused programs
- do a restart
- somehow KIS is now working again
Which makes me really happy, since I was a little concerned about non-protection.