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Internet Security app blocks games linked to Play Games on smartphone. [Closed]

  • 25 June 2019
  • 5 replies
  • 75 views

HI all,

look basically I downloaded Rome Total War: Barbarian Invasion on my smartphone. It's asked me to install/update Play Games which I did. Having played it for 20min I left the game and returned later. Now for some reason when I open the game it tries to connect to the Play Games app and my google account but it just get's stuck.

I seem unable to find anywhere in the app where I give the game an exception or something.

Am I barking up the wrong tree? Any advice on this?

Thanks you
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Best answer by Flood and Flood's wife 25 June 2019, 16:34

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5 replies

Userlevel 7
Badge +11
Hello SecondUser2019,
Welcome!
What Kaspersky software is installed? Name/s, version/s, patch/s?
Device operating system, version, build?
Was Rome Total War: Barbarian Invasion from GooglePlayStore?
Have you tried unistalling and reinstalling Rome Total War: Barbarian Invasion?
Please let us know?
Thanks!
Kaspersky Internet Security
Version: 11.22.4.1932 (I don't know where to see the patches)

No I haven't I will give that a try.
Userlevel 7
Badge +11
Hello SecondUser2019,
Thank you for the info, the release number you've provided is what was required.
Is KISA free or licenced?
Don't forget to uninstall, reboot, reinstall, reboot and check.
Thanks!
licenced - ok on the case
Userlevel 7
Badge +11
Excellent SecondUser2019,
Thank for letting us know.
Just as general info for any future "events", there's no KISA feature to tweak for "exceptions"
Best regards!