Kaspersky
Question

Identify raison a certificate is not trusted

  • 29 August 2019
  • 1 reply
  • 113 views

Hello,

When we try to access our website from a computer (mac) where kaspersy is installed, the certificate is detected as not trusted.

But for us, it seems that everything is ok : https://www.ssllabs.com/ssltest/analyze.html?d=oereb.bs.ch

This happens only with kaspesky.
Is there a way to find out the reason why my certificate is not trusted?

Thanks,
Guillaume.

1 reply

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When we try to access our website, from MAC, with KIS, the certificate is detected as not trusted. But for us, it seems that everything is ok: https://www.ssllabs.com/ssltest/analyze.html?d=oereb.bs.ch. Only happens with KIS. Is there a way to find out the reason why my certificate is not trusted?

Hello @svareg / Guillaume,
Welcome!
Thank you for posting.
Without knowing Mac Opsys version, build, KIS, version, build, patch(x) x=letter, please read the following; it may shed some light on the issue, noting, it's written for Kaspersky Security Cloud 19, however, some of Kaspersky's documentation can be applied across several generations of opsys & software.
Website certificate problem detected by KIS/Mac and KSC/Mac
If, after reading the documentation, you remain unsure & if you have licensed Kaspersky software, you may wish to consult Kaspersky Technical Support, for a definitive answer.
Kaspersky Technical Support - Contact - select Location, select General product use, select from:
OnlineChat - not available all regions.
Phone - not available all regions
Submit a request, via https://my.kaspersky.com/ (your) online account
---
Additionally, it's possible to create an exclusion for your certificate, however, (imo), it would be good to know (from the Lab) why, KIS is "objecting" to the certificate, it may well be a false detection, something Kaspersky can fix, or, there may be a legitimate reason for the detection.
IF the Lab finds the certificate is being identified incorrectly, they will assist by providing a solution. If the detection is valid, they will guide you with compliance steps.

Please post back if we can help further, or, if you contact the Lab & get feedback?

Best regards.

Note: Kaspersky free software has (config) limitations, advertising & no Technical Support. If we know this, we ensure we never waste your time, advising you, for example: "contact Technical Support".

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