Kaspersky

I sill have old versions sitting on my Account [SPLIT] [Closed]

  • 3 January 2020
  • 6 replies
  • 66 views

Comment from ‘Berny’ to a previous correspondent - “Also , please take care to uninstall any preinstalled Security Suite.”

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I have used Kaspersky for many years, deleting (I thought) old versions before installing the new version.
This year I have been plagued by emails telling me that my Kaspersky Installation had/was expiring, even though the CURRENT version still had many weeks before expiry.
Turns out that old versions were NOT deleted.
I STILL have old versions sitting on my Account and I can find no way to Terminate/Delete them

Berny 1 year ago

@jayprimeWelcome.

Please ignore these  mails
Concerning your MyKaspersky account ,  you can hide the inactive Licenses.
 

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6 replies

Userlevel 7
Badge +8

@jayprimeWelcome.

Please ignore these  mails
Concerning your MyKaspersky account ,  you can hide the inactive Licenses.
 

Berny,

How?
And how do I stop the annoying “Your subscription is about to expire/your subscription needs renewing” messages?

Userlevel 7
Badge +8

The only real license info is displayed in your Kaspersky application.
Concerning the  annoying messages please contact K-Lab Technical Support.

The only real license info is displayed in your Kaspersky application.
Concerning the  annoying messages please contact K-Lab Technical Support.

Have contacted them several times!

Userlevel 7
Badge +8

Can you please provide an active INC number.

Userlevel 7
Badge +8

@jayprime You subject has been moved to a separate Topic.