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I shutdown Kaspersky but it still block things. Why?? [Closed]

  • 13 April 2020
  • 2 replies
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Hello,
I have been using Kaspersky for MANY years but I am getting tired of this issue that comes out sometimes.
I get this error about remote_eka_prague_loader.dll and no matter if I close the app and do not see any running services, it STILL blocks the app.
Just did it with a diagnostic app from  Creative Labs I was trying to use.

Why why why?

I am about to try a different program if there is no way to fix this for good.
Please help.

 

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Best answer by Igor Kurzin 14 April 2020, 06:41

hi, submitting an issue to Kaspersky support is a good idea. 

What Kaspersky version are you using? On the screenshot it looks like the version is 2019, is this so? If yes, please remove current version with KavRemover tool: 
https://support.kaspersky.com/common/uninstall/1464

And install 2020: https://www.kaspersky.com/downloads/thank-you/internet-security#download
Will the issue persist?

Rgrds,

Igor

 

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Userlevel 7
Badge +8

@GabrielPhoto Welcome.  Please submit your issue to K-Lab Technical Support https://center.kaspersky.com 

Userlevel 7
Badge +5

hi, submitting an issue to Kaspersky support is a good idea. 

What Kaspersky version are you using? On the screenshot it looks like the version is 2019, is this so? If yes, please remove current version with KavRemover tool: 
https://support.kaspersky.com/common/uninstall/1464

And install 2020: https://www.kaspersky.com/downloads/thank-you/internet-security#download
Will the issue persist?

Rgrds,

Igor