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I keep getting a popup that tells me to install Kaspersky to Google Chrome but it’s already installed.

  • 4 January 2021
  • 5 replies
  • 126 views

Hello - I keep getting a popup that tells me to install Kaspersky to Google Chrome but it’s already installed.

 

Any ideas?

Thank you so much!

Nick

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Best answer by nteetzel 13 January 2021, 20:23

This was corrected - what happen was when I was on the popup page it had a small button that allowed me to install it. 

 

What confused me was the popup was telling me to install it - but when I clicked the popup it brought me to a page that said it was already installed?

 

However - everything is fine now, and this can be closed.

Thank you!

Nick

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5 replies

Userlevel 7
Badge +3

Hello @nteetzel!

Could you please clarify what was the cause of the issue?

Thank you!

This was corrected - what happen was when I was on the popup page it had a small button that allowed me to install it. 

 

What confused me was the popup was telling me to install it - but when I clicked the popup it brought me to a page that said it was already installed?

 

However - everything is fine now, and this can be closed.

Thank you!

Nick

Userlevel 7
Badge +8

@nteetzel Welcome. Can you please specify your actual Chrome and Kaspersky extension version.

Never mind - I found the problem. Me!

Thank you so much!

Nick

When I got the popup there was a submit button that I was missing - but it’s alright now.

 

Thank you!

Nick

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