See attached document for screenshots of all of the following.
For the last week every time I turn on my PC I get a message saying that neither Windows nor Kasperky Firewall or Security is turned on.
However, when I go to ‘Security at a Glance’ it tells me that I am protected and that no action is required. When I go further to ‘Firewall and Network Protection’ it again says that both are turned on.
When I then click on ‘Who is Protecting Me’ it initially said that Windows Defender Protection and Firewall were on but that Kaspersky was not. However when looking at the Kaspersky App it showed that both were actually turned on. I tried turning the Windows Firewall off as I thought it might be conflicting so on the screenshot of the ‘Who is Protecting Me’ it now shows that neither firewall is turned on. I can toggle both off and on in the two apps - Kaspersky and Windows Defender - but the ‘Who is Protecting Me’ screen continues to show both as ‘off’ whilst the summary screen continues to say that the firewall is on and that no action is required. Nothing happens when I try to turn off Windows Defender.
So, everything seems to show that I am protected but it isn’t clear by whom, but despite this my computer keeps warning me that I am not protected.
Also, if I am protected it seems from the summary screens that the protection is actually being provided by Windows Defender, so if this is protecting me and stopping me from fully initiating Kaspersky then I could be paying Kaspersky for nothing.
Best answer by Flood and Flood's wife
Please tell us:
- Operating system, version & build
- KIS version and patch?
- In image 1, what is the “extended detail” of each V ?
- For clarification, (image 2), when you toggle Windows Defender Firewall switch OFF it automatically returns to on? Is that correct?
- When the problem began a week ago, had Windows updated to a major version?
- Have all Windows updates been applied with a successful status?
- Have you checked the system for hardware & software compliance?
- Please read: How to disable or remove Microsoft Security Essentials (Windows Defender)
- If you’re still unable to change the status of WD/FW, run Windows in SafeMode with Networking, start cmd.exe as Administrator, type in msconfig in the Services Tab, uncheck Windows Defender, select Apply, select OK
- In the Startup Tab, disable Windows Defender (no image), select Apply, and OK.
- Windows Defender Properties, change Startup Type to Disabled