See attached document for screenshots of all of the following.
For the last week every time I turn on my PC I get a message saying that neither Windows nor Kasperky Firewall or Security is turned on.
However, when I go to ‘Security at a Glance’ it tells me that I am protected and that no action is required. When I go further to ‘Firewall and Network Protection’ it again says that both are turned on.
When I then click on ‘Who is Protecting Me’ it initially said that Windows Defender Protection and Firewall were on but that Kaspersky was not. However when looking at the Kaspersky App it showed that both were actually turned on. I tried turning the Windows Firewall off as I thought it might be conflicting so on the screenshot of the ‘Who is Protecting Me’ it now shows that neither firewall is turned on. I can toggle both off and on in the two apps - Kaspersky and Windows Defender - but the ‘Who is Protecting Me’ screen continues to show both as ‘off’ whilst the summary screen continues to say that the firewall is on and that no action is required. Nothing happens when I try to turn off Windows Defender.
So, everything seems to show that I am protected but it isn’t clear by whom, but despite this my computer keeps warning me that I am not protected.
Also, if I am protected it seems from the summary screens that the protection is actually being provided by Windows Defender, so if this is protecting me and stopping me from fully initiating Kaspersky then I could be paying Kaspersky for nothing.