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I can’t access some sites. The websites keeps trying to load me.kis.v2.scr.kaspersky-labs.com [Solved][Closed]



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Tried it too..

 

Got same as Flood…no change, no Gmail

J.

Userlevel 7
Badge +8

To all : This issue looks like a bug that will not be resolvable on this Forum.
Let’s please wait for a communication from K-Lab Technical Support.

Hello! I did the following and I can finally access mail.google.com via MS Edge (version 81.0.416.53), intalled in a Windows 10 64 bit machine:

1 - I opened a new tab, typed “me.kis.v2.scr.kaspersky-labs.com”, pressed enter;

2 - The browser returned a blank page, which I refreshed (F5) a couple times;

3 - Then I opened a new tab and typed mail.google.com and boom, problem solved.

I honestly don’t know if the steps above have any correlation between them, maybe the problem was solved otherwise while I tried, but yeah, that’s it.

Give it a try, who knows that works for you as well?

 

 

 

This solution doesn’t worked for me.

Userlevel 2

same with https://www.facebook.com/

Ticket created to support

Userlevel 7
Badge +5

hi all, please press shift+F5 while at gmail.com - will it help? 

Userlevel 7
Badge +9

Hi @Wesly.Zhang,
Results from requested test: 
Renamed Edge Chromium - msedge.exe to Chrome.exe, ran (fake) Chrome.exe, issue persists.
Also, the following was observed, the renamed msedge.exe = Chrome.exe "adopts" legacy Edge icon. 

Thank you:pray_tone3:
Flood :whale:

Userlevel 1

hi all, please press shift+F5 while at gmail.com - will it help? 

Yes that did the trick for me.

Will try more sites and see if it is working

EDIT: Looks like it is working on several of the sites i had problems with.

I had the same experience this morning using Microsoft Edge/Chrome, which I’d set up for all work sites while under lockdown at home. The solution, found in another thread here, was to reinstall the Kaspersky extension from the Google store.  In Edge I had to give permission to install extensions from other stores. I then still needed to do shift+F5 to refresh access to the sites I was having problems with: Outlook live and Teams.  Access to sites is OK now.

Userlevel 2

Kaspersky Support replied to mine ticket in Poland after file analyses and asked to go in Edge to settings >reset settings > Restore settings to their default values.
And this helped in mine all cases.


 

Userlevel 2

I did that resetting as well, and it worked properly: problem solved :smile:

 

Regards,
JW

Userlevel 1

@DarekWa Thank you very much. Problem solved :grinning:

@DarekWa 

It worked for me too. Thank you very much for posting the solution.

:hugging:

@DarekWa 

Thanks. It works:grinning:

 

I have no idea what the root cause is. But resetting browser’s setting is really inconvenient. I’m trying to remember what I configured before:sweat_smile:

Userlevel 7
Badge +9

Hello @kaspersky_cy,

Welcome!

Yes, resetting the browser is very inconvenient, hopefully Kaspersky will publish a proper fix soon, so manual intervention is not required.

Thank you:pray_tone3:

Flood:whale:

Userlevel 7
Badge +4

Hello @kaspersky_cy,

Welcome!

Yes, resetting the browser is very inconvenient, hopefully Kaspersky will publish a proper fix soon, so manual intervention is not required.

Thank you:pray_tone3:

Flood:whale:


Hello @FLOOD 

Good morning, I have repaired my vm machine yesterday (+8 21:00 PM) and installed Edge Chromium build in Windows 1903 x64. I haven't encountered this issue when I access gmail using Edge Chromium. main.js injected to the network traffic work successfully and reply a 200 OK response.  What’s the situation now from your side?

Regards.

Userlevel 7
Badge +9

Hi @Wesly.Zhang,

  • Using the manual fix & waiting for Kaspersky to issue a proper fix.

Thank you:pray_tone3:

Flood:whale:

I have tried to reset the setting on my Edge Chromium and it works! I can now open my work related websites. Thanks!

hi all, please press shift+F5 while at gmail.com - will it help? 

Yes that did the trick for me.

Will try more sites and see if it is working

EDIT: Looks like it is working on several of the sites i had problems with.

This trick worked for me as well. 

For info I’m accessing gmail.com from UAE.