Kaspersky
Question

HW Virtualization not enabled



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Userlevel 7
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Have you tried install this product on another pc which supports HW virtualization?
Otherwise you can contact tech support on my.kaspersky.com and there you create support ticket.

Kaspersky software from the "free" range has no access to TechSupport.

@RejZoR,
  • What happens when you unselect [ ] use hardware virtualization ?
  • May we have a GSI & Windows logs please?
  • Potentially, there is a fix for this, to get to that point we need to review data.
Please post back?
Thanks.
Userlevel 3
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Kaspersky software from the "free" range has no access to TechSupport.

I know but... Here is the problem which needs resolve it...
Userlevel 7
Badge +5
I know but... Here is the problem which needs resolve it...
Yes @nexon,
That's what we are trying to do. To do that we need data.
Thank you.
Userlevel 7
Badge +5
@RejZoR.
What happens when you unselect [ ] use hardware virtualization ?
May we have a GSI & Windows logs please?
Potentially, there is a fix for this, to get to that point we need to review data.
Please post back?
Thanks.
Userlevel 1
Same issue here.

I use KIS 20.0.14.1085(c) with Windows 10 Pro x64 build 1903

My processor: AMD Ryzen 7 2700 with Asus motherboard B450-M with SVM mode on in BIOS.

Every virtualization software works except Kaspersky.

I also tryed disable Windows Sandbox and Hyper-V without sucess.
Userlevel 7
Badge +5
KIS 20.0.14.1085(c) , Windows 10 Pro, x64,1903, AMD (Bios) SVM enabled
Tried to disable Windows Sandbox and Hyper-V without success.
Every virtualization software works except Kaspersky.

Hello @Frmg,
Welcome!
Please tell us:
  1. KIS free or licensed? See note at the end of my reply.
  2. Can you explain more please: "Every virtualization software works except Kaspersky"?
  3. May we have a screen print of the issue please?
  4. Is Windows DeviceGuard enabled?
  5. Please confirm Windows Sandbox is disabled/off ?
Please let us know?
Thanks🙏🏽.

Note: Kaspersky free software has limitations, advertising & no Technical Support. It helps if we know this information, we can ensure we never waste you time, advising you, for example: "contact Technical Support".
Userlevel 1
@FLOOD

  1. KIS free or licensed? See note at the end of my reply.
Licensed

2 Can you explain more please: "Every virtualization software works except Kaspersky"?
Works well with VMWare and other similar softwares.

3 May we have a screen print of the issue please?


4 Is Windows DeviceGuard enabled?
Disabled, i supose...


5 Please confirm Windows Sandbox is disabled/off ?
Disabled

Userlevel 7
Badge +5
(1)KIS Licensed, 4) Windows DeviceGuard, Disabled, i supose... (5) WinSandbox: Disabled

Hello @Frmg
Thank you for replying and the information.
  • Re: "Every virtualization software works except Kaspersky". "Works well with VMWare and other similar softwares"
  • What works well?
-----
(1), Have you selected / disabled:
  • Virtual Machine Platform
  • Windows Hypervisor Platform
(2) Rebooted / shutdown computer using FULL shutdown method
(3) Restarted computer
(4) With ONLY Kaspersky app active - reviewed?
----
Do you have any policies applied? (note, I cannot translate every screen image, from every language)
----
Please collect a GSI & Windows logs, upload to cloud storage, post or pm the link please?

Thank you
GSI & Windows logs - help reference
Userlevel 1
@FLOOD

(1). What works well?
VMWare Workstation and VirtualBox.

-----
(2), Have you selected / disabled:
  • Virtual Machine Platform
  • Windows Hypervisor Platform
Yes and i tried several other combinations to isolate the situation.

(3) Rebooted / shutdown computer using FULL shutdown method
Of course yes, Before changing bios options.

(4) Restarted computer
Many times.

(5) With ONLY Kaspersky app active - reviewed?
Yes.

(6) Do you have any policies applied? (note, I cannot translate every screen image, from every language)
No aditional policies applied. I will try to install English language pack in my Windows and English version of KIS to help you help us.

Please collect a GSI & Windows logs, upload to cloud storage, post or pm the link please

Roger that! Coming soon.
Userlevel 1
@FLOOD

Im back.

Now i changed from KIS to KSOS.

I had the same issue with any other Kaspersky products.

GSI file attached
Userlevel 7
Badge +5
Hello @Frmg,
Welcome back!
Re: "changed KIS ot KSOS"
  • Have you decided to not use KIS?
Re: "I had the same issue with any other Kaspersky products"
  • Please clarify "any other Kaspersky products", specifically, which Kaspersky products?
Please let us know?
Thank you.
Userlevel 7
Badge +5
I changed from KIS to KSOS.
Hello @Frmg,
As well as my above post. I see you've raised a duplicate topic: https://community.kaspersky.com/b2c-forum-brasileiro-68/a-virtualizacao-de-hardware-nao-esta-disponivel-ksos-20-0-14-1085-c-3238, in
Non-English B2C Support, B2C Fórum Brasileiro.

As you advise: "same issue using KSOS in many PCs in our office", the best course of action is:
  1. Contact Support for small business products, choose LOCATION, select General use of the product, select from options:
Thank you.
Userlevel 1
Here I solved the problem.

Apparently there is a issue with the Microsoft Windows Defender Device Guard.
So... i disabled the hypervisor:

At the prompt with administrator privileges run:

code:
bcdedit /set hypervisorlaunchtype off


Restart PC.

Kaspersky Hardware Virtualization, VMWare, and other non-MS VM features worked well after this.

Note: Windows Sandbox and Hyper-V will not run after this patch.

If you need reenable the hypervisor run:

code:
bcdedit /set hypervisorlaunchtype auto

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