Kaspersky
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HW Virtualization not enabled


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I had enabled it and everything was ok. But today i see HW Virtualization is not enabled because my HW is not available beacuse no HW support...

I have coree i7 8700K witth HW enabled in UEFI


38 replies

Userlevel 7
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Hello Nexon,
Welcome!
Are there any Hypervisor settings on?


🤔
Userlevel 3
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Hello Flood,

No Hyper-V not enabled but Windows sandbox is enabled new feature VM.
Userlevel 7
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W10 1903 new SandBox/VM feature may be the cause, I also enabled in my W10 to test and I had to disable because it also enables Windows DeviceGuard + HyperVisor, and they are incompatible with Kaspersky Hypervisor, I have also VMWare in my system with different virtual machines and They all stopped working because of it (got warning error from VMWare)... there can be only 1 Hypervisor enabled in the system.
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So what can i do? Turn off Windows sandbox? Or let it turned on and waith for patch from kaspersky? Or?
Userlevel 7
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I would disable W10 SB feature, probably there will be no patch for this (at least for now I guess...), since as I already said, it can't be 2 Hypervisors working in Windows for now...

Other virtualization applications as VMWare are getting the same issue when W10 SB is enabled... probably the solution should come from Microsoft 😉
Userlevel 3
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Ehm okay thanks!

SB feature will be turned off.
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Sandbox is turned off but kaspersky still can not use HW..
Userlevel 7
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Sandbox is turned off but kaspersky still can not use HW..
🤔
Hello Nexon,
After turning SB off was a full power reset done?
If "yes," have you tried:
  1. Uninstall KIS
  2. Full power reset
  3. Reinstall KIS?
(I'd test, but, atm, I'm steering clear of 1903)
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Hello Flood,

I fixed it. No reinstall needed... And restarts not fixed the problem..

So i enter into UEFI settings and turned off Intel virtualization technology restarted pc (boot to desktop)

After this once again restart pc and enter again into UEFI enable virtualization technology and restart pc.

Works great now.
Userlevel 7
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Excellent Nexon🥇!
Thanks for posting back & the solution!✅
I'm having the same stupid problem. Kaspersky Cloud complaining virtualization is not enabled even though it is. I'll try disabling it in BIOS and enabling it again like Nexon did, if this will help. Kaspersky needs to address this as it's silly that user needs to go through this to have good protection, especially since most don't even know what BIOS even is.
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I'm having the same stupid problem. Kaspersky Cloud complaining virtualization is not enabled even though it is. I'll try disabling it in BIOS and enabling it again like Nexon did, if this will help. Kaspersky needs to address this as it's silly that user needs to go through this to have good protection, especially since most don't even know what BIOS even is.

Do you use virtual machine like vmware or virtualbox programs?
No, I'm not using anything else. I just did the BIOS thing and Kaspersky is still bitching. This is stupid. I can install any app that requires virtualization and it'll work. Except Kaspersky. And Cloud version is incredibly annoying with its dumb "recommendations". Some of which you can't even ignore like the stupid password manager I DON'T want. I'm using 5820K. Older CPU, but by no means outdated. Overclocked is still plenty fast even for most demanding things and it has HW virtualization that all apps can use except Kaspersky.
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I must uninsall any other HW virtalization programs because Kaspersky.... when i uninsalled vmware then i ran UEFI and there disabled virualizaion and restar pc to desktop..... next once again restarted pc and enabled virualization and checked settings in kaspersky everything works fine.
Tried these steps exactly??
Userlevel 7
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(a) password manager I DON'T want.

Hello @RejZoR,
  • You don't have to use KPassword Manager, change it so it doesn't start @ system startup
https://help.kaspersky.com/KPM/Win9.2/en-US/85271.htm



  • & Disable Kaspersky Password Manager extensions - in browsers
  • Re: virtualization - Kaspersky "recommendations', could you post a screen image please?
Thanks so much.
Like I've said, I'm not using any virtualization tools, virtualization is enabled and yet Kaspersky refuses to use it.

As for password manager, it's not that I have to uninstall it or disable it. I can't IGNORE the damn recommendation in the notifications panel. It's just there in my face and I can't remove the notification/recommendation for it.

This is how it looks for me. Which is complete BS because virtualization is ready and works, just not for Kapsersky.

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Did you tried completely uninstall kaspersky restart pc and then install again?
Yes, I have, I've also tried your thing and still no difference.
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Are you sure that is enabled in BIOS??
Userlevel 7
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password manager, it's not that I have to uninstall it or disable it. I can't IGNORE the damn recommendation in the notifications panel. It's just there in my face and I can't remove the notification/recommendation for it.
Hello @RejZoR,
Thanks for posting back & the image.
I hear your frustration, let's see if we can help.
---
  • What happens if you unselect [ ] use hardware virtualization ?


  • Re: ⚠️ Hardware virtualization is not available. Incompatible hardware or software detected.
  • & "I can't IGNORE the damn recommendation in the notifications panel."
It may be, because the Kaspersky software is from the free product range, which does have ads & notifications, that there is no available solution, however, if you don't mind, would you run a GSI & Windows Logs, upload to cloud storage and post back the link please, and also post an image of the KPM "recommendation" so we see that as well please?
Thanks so much.

GSI reference doc: https://support.kaspersky.com/common/diagnostics/3632#block7
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Safe Money settings are premium feature so i thought why is not available... I wanted wrote ....
Userlevel 7
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Safe Money settings are premium feature so i thought why is not available... I wanted wrote ....
Hello Nexon,
@RejZoR's image shows KCS Free
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Safe Money settings are premium feature so i thought why is not available... I wanted wrote ....Hello Nexon,
@RejZoR's image shows KCS Free

Yeah maybe this is problem....
It shouldn't matter. Unless they screwed up detection mechanism for virtualization. It should still detect it correctly, just not be able to use it since Safe Money is not available in free version.

Btw, disabling Password manager thing in settings doesn't make stupid notification/recommendation go away. I've turned off all the things and this recommendation can't be dismissed or ignored, it's just hanging in the notification panel permanently.
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Have you tried install this product on another pc which supports HW virtualization???

Otherwise you can contact tech support on my.kaspersky.com and there you create support ticket.

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