How to switch off spam by KIS

  • 7 January 2021
  • 6 replies

I have been asked twice today to fill a survey about my satisfaction with KIS, the product was also badgering me about the additional services etc.  in the past (but this can be switched off). Annoying AF!

How can I switch off this survey asking spam? I thought this product would protect me from that kind of rubbish. I have bought 10 licences for this year and last year as well, this kind of annoying stuff is really making me think of changing to a different solution for next year.

6 replies

Userlevel 7
Badge +9

Hello @Drevo198


Your topic is very similar to one raised recently in the Russian forum, in it @Danila T. stated 


“ There are certain conditions for the poll to appear.”




Poll, it's not advertising


The implication being (if we understand correctly), in the KIS application, there’s no option to decline Surveys, similar to declining: News notifications, Promotional materials, special offers, Informational messages and advertisements.

(ioo), if you’ve never accepted Consents, in your MyKaspersky account, you should not be being spammed by Kaspersky Surveys



  • (ioo), if Kaspersky subscribers are receiving Surveys, despite the fact they’ve never consented to this, Kaspersky needs to offer a specific Surveys  Decline option, in the application:thinking:

Thank you:pray_tone3:

Flood:whale: +:whale2:

*Poll being equivalent to Survey*

So, today I was annoyed again with some BS questions about satisfaction etc. Twice. When guards become attackers there is nothing elso to do but to not buy this product next year.

Userlevel 7
Badge +9

Hello @Drevo198

Thank you for the update:ok_hand_tone3:

Please post an image of the Survey, it may help Kaspersky get their heads around the issue:thinking:

Thank you:pray_tone3:

Flood:whale: +:whale2:

Sorry, but these come unexpected and unplanned (at least for me, probably not for Kaspersky). Today’s annoyance is here:



Why everybody wants me to waste my time on them? I bought the licences, now I don’t want to hear about it anymore. It should be there in my computers doing it’s job and not bother me.

If I will decide to join Kaspersky network or have VPN or whatever product Kaspersky is peddling, I will install it and pay for it by myself.

Counting te see when they will start to send me adds for pills…

Really, this is a big issue for me and it goes against the credibility of and trustworthiness of Kaspersky.

Userlevel 7
Badge +9

Hello @Drevo198, '

Thank you for the image, and the additional information:ok_hand_tone3:

Trust us, we absolutely understand how these items are driving you nuts, we are trying really hard to sort this out, we just spent 3 hours, engaged with Kaspersky Support in our endeavours to do so, quite frankly, next time, we’ll opt for eating ground glass.

Here’s the drill, from the image it looks a Kaspersky News item (yes agreed, looks like spam to you & us, not that Kaspersky would say so)… 

We need to ask: 

  1. Are you in any of the GDPR [Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden}, & or CCNP (California) regions? Why? Because, they have different rules than the rest of the globe & manage (your) complaint differently, based on your location; in these regions, (according to the Support Supervisor), News (image 1) can be disabled. 
  2. When KIS was installed, did you DECLINEStatement Regarding Data Processing For Marketing Purposes
  3. Is KSN enabled → image 2
  4. Confirm all News & Promotional Notifications are unchecked →  image 3





And please also post an image of the Survey, as that is different to a News item, let’s try & get everything fixed if at all possible? 

Please post back? 

Thank you:pray_tone3:

Flood:whale: +:whale2:

Userlevel 7
Badge +3


@Drevo198 Did you tried turn off these marked checkboxes and click save?



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