Best answer by Caos
Please upload the necessary information so that we can help you (Version and build of Kaspersky installed, OS and servicepack installed, upload your getsysteminfo (gsi) using the latest available version of it, you must send the URL of the Web that is generated with the report, to review it, etc ...).
To generate the getsysteminfo (gsi) check this link: https://support.kaspersky.co.uk/common/diagnostics/3632#block7
Getsysteminfo (GSI) direct download: http://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.zip
In addition to attaching the gsi file, it is advisable to send the URL link of the Web that is generated with the report, to facilitate the work.
In Kaspersky Settings > Additional > Threats and exclusions > Detection types > enable Detect Other Software.