I am a website owner and my customer told me that my website was blocked by Kaspersky due to HEUR: Trojan-psw.script.generic.
I registered an account at center.kaspersky.com and request a web address analysis. The result shows there is nothing wrong with my website, so I want to report a false positive. When I checked the FAQ page it shows Report a false detection and it brought me back to the web address analysis again. I didn’t see any report button or link there?
Could anyone let me know where I can report the false positive?
Best answer by Flood and Flood's wife
After entering the url & receiving the result, select Submit to reanalyze, enter your email address & a detailed reason, select Send
You may also log a Malware, False Positive request with Kaspersky Technical Support, follow our template → image 3, except, for application, select KIS, not KTS.