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how to add web url to trusted zone, blocked as “ Heuristic Analysis” [Closed]


Hi

I use web based accounting programme and has been  working for a long time without any problems on my computer. Today, when I start to log payment to invoice , URL is blocked stating reason as  “ Heuristic Analysis” . programme opens ok.

How do I add this URL to trusted zone 

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Best answer by harlan4096 26 January 2020, 17:00

Welcome to Kaspersky Communidy.

 

To exclude a website from the Web Anti-Virus check scope, click Configure trusted URLs.

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14 replies

Userlevel 7
Badge +8

Welcome to Kaspersky Communidy.

 

To exclude a website from the Web Anti-Virus check scope, click Configure trusted URLs.

Where do I go to access “click Configure trusted URLs”.

Thank you.

Userlevel 7
Badge +9

Hello @CJL from ATL,

Welcome!

Open Kaspersky application, select Settings:gear: , select Protection, select Web Anti-Virus settings, in Web Anti-Virus Settings window, select Advanced Settings of Web Anti-Virus, select Configure Trusted URLs, in Trusted URLs window add web address, status Active, select Add.

 

 

 

 

Please post back if the exclusion does not work?

Thank you:pray_tone3:

Flood:whale:

Thank you for the guidance a as to how to add a Trusted URL.

Unfortunately this did not work. I double checked the URL that I added and made certain I did not repeat “https://” . Do you have any other suggestions?

Thank you

Userlevel 7
Badge +9

Hello @CJL from ATL,

You’re very welcome!

Thank you for replying:ok_hand_tone4:

  1. Please share with me the name of the site an exclusion is needed for, also, provide extra information, can you access the site, but not tabs or links within the site, any information that will enable me to assist please? 
  2. Please share with me an image of what you see when Kaspersky blocks / prevents access?
  3. Please post an image of the exclusion you added?

Thank you:pray_tone3:

Flood:whale:

 

Userlevel 7
Badge +4

Hello, @CJL from ATL 

In additional to what @FLOOD said, Do you try to add the site domain name ( not the detail url ) to the Trusted URL ?

For example: You want to exclude the detection for this topic

https://community.kaspersky.com/kaspersky-internet-security-13/how-to-add-web-url-to-trusted-zone-blocked-as-heuristic-analysis-6769

You try to add “ community.kaspersky.com/* ” without quote to the Trusted URL.

Regards.

 

I can access the Subaru  page before this site. I’m trying to update a subscription and the page itself  contains personal information.

Here is the URL: https://cisprod.sub.telematics.net/subaru-enroll-app/enrollment.html#/profileUpdate

The Kaspersky message is; “Threat of Data Loss”

Reason: Heuristic Analysis

Application: Google Chrome

 

Thank you.

 

Userlevel 7
Badge +9

Hello  @CJL from ATL,

Thank you:pray_tone3:

I’ll test, as well, please try adding an Encrypted connections exclusion, follow my video:

 

Let me know if it works please?

&

I’ll post back shortly.

Thank you:pray_tone3:

Flood:whale:

Wesly.Zhang

Thank you for your suggestion I tried several variations of what you suggested such as:

cisprod.sub.telematics.net/subaru , with the same result, I still cannot access the page.

Thank you.

 

Userlevel 7
Badge +4

 

I can access the Subaru  page before this site. I’m trying to update a subscription and the page itself  contains personal information.

Here is the URL: https://cisprod.sub.telematics.net/subaru-enroll-app/enrollment.html#/profileUpdate

The Kaspersky message is; “Threat of Data Loss”

Reason: Heuristic Analysis

Application: Google Chrome

 

Thank you.

 


Hello,

Please try to add “telematics.net/*” to the Trusted URL in Web-Antivirus , Any better after that?

Regards.

Userlevel 7
Badge +9

Hello @CJL from ATL,

Add the domain as  per my video.

I’ve asked Kaspersky to check if it’s a false positive:thinking: , I’ll let you know their advice as soon as it’s available.

 

Thank you:pray_tone3:

Flood:whale:

 

Userlevel 7
Badge +9

Hello @CJL from ATL,

With this exclusion, Kaspersky does not block:

  • Let me know if it works (for you) please?

Thank you:pray_tone3:

Flood:whale:

Flood,

Thank you this worked. I appreciate your help and Wesly Zhang’s

Rehgards,

CJL from ATL

Userlevel 7
Badge +9

Hello @CJL from ATL,

You’re very welcome!

Thank you for confirming the Encrypted connections exclusion works:clap_tone3:

We’re delighted the issue is resolved:cartwheel_tone3:

As soon as Kaspersky posts the false positive advice I’ll let you know.

Thanks again:pray_tone3:

Flood:whale: